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Self submission of claims can lead to insufficient information regarding claims in office visits. Visits are often multi purpose but not stated in the insured's input on purpose of visit. This trupanion may not know the context of other line items on the invoice.
Nobody got back to me abut what is covered for my puppy in the recent invoice.
Nobody got back to me abut what is covered for my puppy in the recent invoice. She got a severe ear infection and that should be covered. Cassandra has nothing to do with this. I am disappointed in why nobody from Trumpanion has contacted me regaridng this. I am ready to drop the insurance and go with another insurance company. Cassandra was very polite and I like her a lot.
My claims are easily submitted online and I typically receive explanation response with 2-3 days. It couldn’t be easier! I’m more than happy with Trupanion.
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