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Pet parents across the U.S. and Canada have left over 207,775 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Peace of Mind for a First-Time Puppy Parent
As a first-time puppy parent, I can’t begin to express how grateful I am for PetsBest. From day one, they’ve been there to support both the expected and the unexpected — from routine wellness care to those surprise vet visits that no pet owner wants to face. One of the biggest stress-relievers for me has been their partnership with CareCredit. Whether it's flea, tick, and heartworm prevention or an emergency appointment, I never have to panic about how to cover the costs. PetsBest truly has my back. The claims process? Seamless. I just scan my receipts and documents in the app — it’s intuitive and fast. Reimbursement is always prompt, and I love that I have both illness and wellness coverage, which gives me full-spectrum peace of mind. If you're a new pet parent wondering whether insurance is worth it — with PetsBest, it absolutely is.
Insurer: Pets Best
By: Maria M.
Don't pay attention when reviewing
I have had a lot of trouble with getting claims processed correctly. Often they process for the wrong pet, or don't pay correctly (i.e., pay more for the wrong pet, less for the other). The new claims issue is they state my cats' receipts aren't legible. That's impossible - clear as can be. Their email says to check out the claims in the portal, but neither claim is there for either pet, and there is no correspondence in the portal. I just resubmitted 2 wellness claims from Feb! I don't know if they're working from home and getting interrupted
Insurer: Embrace
By: Jenn
Always excellent customer service
Always excellent customer service - Josh Sabado helped me out and was able to answer all my questions clearly & make sure I was getting the most out of my benefits. I have 4 pets on Fetch and love the ease of the App and getting reimbursed.
Insurer: Fetch
By: Hailey MacNear
Claims process is a pain in the a....
Claims process is a pain in the a.... Trupanion is 1 click email not so with this.
Insurer: Embrace
By: John Henke III
How easy it was to file a claim.
How easy it was to file a claim.
Insurer: Spot
By: saphoto1
Great company…
I never got pet insurance for my first dog. And I learned, and it's important I chose this company from among many and I've had very positive experience. My puppy has had some issues and I put through two claims.And once I got through the initial process, I have been told they would be sending me a check. I'm very pleased and i'm happy to give them a five star recommendation
Insurer: Spot
By: Diane Zarick
Best pet insurance I’ve ever had.
Best pet insurance I’ve ever had.
Insurer: Spot
By: Dakotah Rae
He had all the time to answer my questions
Customer service was friendly, and courteous (I had a stroke fact affected my speech). He took all the time to let me get out what to say. He answered all my questions.
Insurer: Embrace
By: Steven
Jeremy was wonderful explaining all…
Jeremy was wonderful explaining all information. Did what he said he was going to do. A pleasure to work with. Thank you
Insurer: Nationwide
By: Patricia Lein
I have never had pet insurance before
I have never had pet insurance before, so I didn't know what to expect. My puppy got really sick and ended up in a hospital overnight after being to urgent care twice. The bills piled up and I was afraid I would have to fight for reimbursement. I was pleasantly surprised that my claims went thru and were paid to my account in a week. I did call up first and ask help from customer support on the process and they helpfully talked me thru it. I would definately recommend Spot. It is way to expensive at the vet anymore to not have coverage.
Insurer: Spot
By: Denise Van Beuren