207,775+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,775 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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i thought during our dog's crisis i was…
i thought during our dog's crisis i was going to be spending a lot of money to see her thru. Was relieved when Embrace stepped up and covered as much as they did.
Insurer: Embrace
By: Steven A
Overall good service
Overall good service, but was charged twice.
Insurer: Prudent Pet
By: Customer
excellent customer svc
Company provides excellent customer service.
Insurer: Embrace
By: Mark Aldridge
Easy
I wasn’t sure the rattlesnake vaccine would be covered. Filed easily on app. Received notification it was covered and claim was paid .Quick and easy!
Crazy difficult to get they to work on your claim!
They are delaying the decision on the claim in every possible way. The first claim has been going on since November 2024, it is now May 19 2025 and still "in process". They are just dragging out time so that you continue to pay monthly. Ridiculous, we paid them for almost two years, our cat did not get sick, but broke a fang, insurance covers this case, our vet provided medical records and all the documents, but Healthy Paws kept asking for more and more documents, more exams, this lasted for three months, as a result, the claim was closed, in March 17th they received another veterinary exam what only they wanted for the claim. So for two months they have had all the documents what they asked but they only respond back that "review of the claim may take 10-14 business days"and repeat to ask us by email for the same vet docs what they have already! This company acts like a scammer. Tomorrow we will call to cancel this insurance and then send a complaint to BBB. P.S. The problem was fixed by London, Healthy Paws Customer Liaison Manager. The claim has been approved for payment at last. Thank you.
Insurer: Healthy Paws
By: Ana
Great Service
I have been very happy with the service provided to me when it comes to the insurance coverage I have for my dog Dot. The forms are easy to complete and the claims are processed quickly.
Insurer: Nationwide
By: Julia
Twice took my dog to the doctor and no coverage
Haven’t got any eligible letters back only ineligible. Gosh I pay a lot of money every month what do they cover?
Insurer: Trupanion
By: Geraldine
Company more than doubled my pet…
Company more than doubled my pet premiums with little notice. No explanation and I had to call in to find out why. I couldn’t get an acceptable answer. Now I’m stuck with this company due to pre existing conditions which really upsets me as a consumer. I thought my premiums were stable.
Insurer: Embrace
By: Steven
Solid experience
Pets Best has the EASIEST claims process I’ve ever encountered. Snap a pic, upload, DONE. No dillydallying! Claim was processed in 72 hours, and out of my $192 bill, I got back $161. Extremely user friendly website, clear cut instructions, and friendly customer support will have a customer for life in me.
Insurer: Pets Best
By: Jaime Wosmek
Great customer service
I had been looking at Fetch for a few months and finally decided to sign my pup up for coverage. I spoke with Aileen who answered the few questions that I had and completed my application for coverage. I found her to be very personable with great customer service.
Insurer: Fetch
By: Chris W