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Pet parents across the U.S. and Canada have left over 207,775 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent service from Trupanion…
Excellent service from Trupanion through VCA. Payment was so quick.
Insurer: Trupanion
By: Ms. Arakawa
Its not a closed claim until you PAY ME.
I put in a claim on March 14 and it had been over a year since my last claim. I felt it was taking so long and I never saw a direct deposit in my account, so I got online and saw that the claim had processed and they marked it "closed", however,they never paid me $279.20, which shows the amount I am due. I looked at my account and saw that somehow my direct deposit was not listed in my portal account, so I put it back in and called Healthy Paws to let them know, explained what happened and told them I put my direct deposit info back in the system. It is now May 19th and I called again TODAY, and they told me it should take 10 days from the first time I called and that I should be paid by May 23rd. Seems like a very long time since direct deposit is a very quick thing to correct. I don't have a lot of patience for insurance companies that would cancel me in an instant if I didn't pay my bill, but take their darn sweet time when they have to PAY ME.
Insurer: Healthy Paws
By: dianne seminaris
Useless money grubbing
Dollars come first before pets
Insurer: Nationwide
By: Clint Moore
Alex was professional
Alex was professional, knowledgeable and extremely helpful.
Insurer: Nationwide
By: June
Difficult website usage
Difficult website usage Rep gave too much information too fast Rep just kept talking, hard to get questions answered.
Insurer: Nationwide
By: Erin
TPLO $$$$
I'm so glad I took the initiative and purchased insurance for my girl Bella. Just the cost for anesthesia for a large breed dog is crazy as I learned when my dog Dare needed her teeth cleaned. Bella tore a ligament and required a TPLO surgery which was just over $5000. Spot insurance paid $2500 which was a huge help! More than grateful!
Insurer: Spot
By: REX
Rebecca was knowledgable
Rebecca was knowledgable, friendly, and supportive.
Insurer: Prudent Pet
By: butterflyevelyn
It is such a pleasurable company to do…
It is such a pleasurable company to do business with from top to bottom. Every time interact with the customer service department I am floored with how professional and genuinely caring they are. Those people really love pets and helping their owners! Also it doesn’t hurt that they not only offer more coverage than any other pet insurance company but they offer it at the best prices! Thank you!
Insurer: Pumpkin
By: Frank
Amanda is super helpful and professional
Amanda is super helpful and professional, she is able to answer all my questions, and being extra patient with me - a first time dog owner. i will definitely recommend Amanda and Fetch to my pet owner friends.
Insurer: Fetch Canada
By: Liyun
Just purchased the insurance today
Just purchased the insurance today. If the policy is as good as the customer service, I definitely made the right choice. Aileen was patient, and very knowledgeable. She took the time to answer my questions and guide me through setting up my account online. Very positive experience.
Insurer: Fetch
By: Maria