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It takes forever to process claims
Every time I have submitted a claim I have to follow-up with them to see if they got it because it takes so long. It says on the website 7-10 days to process claims which is not at all true. I have also had to send claims in multiple times because they say they didn't receive them. Often they do not even begin processing it until I contact them. I haven't run into the problem of them not covering a claim yet but that is yet to be determined since I am still waiting for them to process them! I am considering switching companies.
Insurer: Petsecure
By: Melissa
Small Problem-No Worries!
My 5 yr. old yorkie loves snacks and we love giving them to her. We recently discovered that we were giving her too many of the wrong kind. We noticed she had developed terrible breath and passed it off as a dental problem...not so! We found out that her liver enzymes were very elevated and she could develop pancreatitis. Well, it was an easy fix (lay off all of the fatty food and snacks) and Maggie is feeling much better. The Embrace team make it so easy to process a claim and they are always there to follow up and answer questions! SO GLAD we are "Embraced"!
Insurer: Embrace
By: Kim
very satisfied with trupanion
My claim was handled quickly. Customer service was very helpful
Insurer: Trupanion Canada
By: Lori
very satisfied with trupanion
My claim was handled quickly. Customer service was very helpful
Insurer: Trupanion
By: Lori
Easy process, super quick payment!
Our dog Iris came down with a severe case of hemorrhagic colitis a few weeks ago. She spent a couple of days and one night at the vet and thankfully recovered fully. The bill at the end was large but we were so thankful that we have Trupanion insurance so that we only had to worry about our dog and not money. We received our reimbursement payment in less than a week which made covering the Visa bill simple. Thank you Trupanion!!
Insurer: Trupanion Canada
By: Elissa
Easy process, super quick payment!
Our dog Iris came down with a severe case of hemorrhagic colitis a few weeks ago. She spent a couple of days and one night at the vet and thankfully recovered fully. The bill at the end was large but we were so thankful that we have Trupanion insurance so that we only had to worry about our dog and not money. We received our reimbursement payment in less than a week which made covering the Visa bill simple. Thank you Trupanion!!
Insurer: Trupanion
By: Elissa
Lulu Luna claim
Excellent customer service.
Insurer: Trupanion Canada
By: Xiomara