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Pet parents across the U.S. and Canada have left over 215,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very Slow claim payments.
I felt there was very little explanation as to why something like hookworm was considered a pre-existing condition, and having a 12 month waiting period attached to that seems excessive. I have been waiting several weeks and not one reimbursement for my claims has been received.
Insurer: Embrace
By: Patricia
As painless as possible
My cat recently had an accident in which she fractured her hip bone. The cost was over $3k but Trupanion really pulled through in covering most of the costs. I wouldn't have known what to do if I did not have insurance.
Insurer: Trupanion Canada
By: Franco
As painless as possible
My cat recently had an accident in which she fractured her hip bone. The cost was over $3k but Trupanion really pulled through in covering most of the costs. I wouldn't have known what to do if I did not have insurance.
Insurer: Trupanion
By: Franco
Fantastic customer service
Embrace provides very quick service and wonderful detailed updates on your claims. It is very refreshing to not have to make phone calls to find out what is going on.
Insurer: Embrace
By: Kathi
Worthless policy
My cat has arthritis yet they refuse to cover the medication that the vet prescribed. Treatment was not covered as it was diagnosed when the policy took effect. They hound you for details and then deny the claim anyway. Will not be renewing.
Insurer: Pets Best
By: Micki
Great Service.
My 10 month old Newfoundland Puppy had to have surgery on both front elbows. Embrace Pet Insurance was a great help in getting the bill paid. Thank you Embrace
Insurer: Embrace
By: Carol
Fast turn-around/easy to work with
I submitted my claim and within a week the claim was process and I had received an email stating my check was in the mail. It came 3 days later! Thank you so much for helping my family during hard times.
Insurer: Trupanion Canada
By: Alexis
Fast turn-around/easy to work with
I submitted my claim and within a week the claim was process and I had received an email stating my check was in the mail. It came 3 days later! Thank you so much for helping my family during hard times.
Insurer: Trupanion
By: Alexis
thanks trupanion
Always had pet with Trupanion and they have always comethrough with claims .
Insurer: Trupanion Canada
By: gino