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Pet parents across the U.S. and Canada have left over 215,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great Insurance, Great Price
Pets Best Insurance is great health insurance for your pet. It cost just as much for a pet to visit a vet as a person to visit a doctor. I can tell you I would be broke, if I didn't have this insurance. Its well worth the price. You can get reimbursed or paid to the vet. In this case it took a little longer to get the claim settled because they had an extensive amount of claims but, I still got mine within 10 day.
Insurer: Pets Best
By: Darryl
Love Embrace
This pet insurance company is the best hands down!! I've had Embrace for over 6 yrs and their price, easy to understand coverage is amazing!!! Highly recommended!!
Insurer: Embrace
By: Jennifer
ACL repair
From the very first phone call, which was answered by a friendly and very helpful woman, to the check, received only a week after the procedure, the entire process was smooth, sympathetic, and helpful. Our dog tore her ACL, and after the Xrays we found that she would need surgery. I phoned to ask if the diagnostics were covered; they are. The associate went on to tell me about preapproval, and guide me through the process. The check arrived within a week, and there were no nasty surprises. We are so pleased and impressed with the service!
Insurer: Trupanion Canada
By: Eileen
ACL repair
From the very first phone call, which was answered by a friendly and very helpful woman, to the check, received only a week after the procedure, the entire process was smooth, sympathetic, and helpful. Our dog tore her ACL, and after the Xrays we found that she would need surgery. I phoned to ask if the diagnostics were covered; they are. The associate went on to tell me about preapproval, and guide me through the process. The check arrived within a week, and there were no nasty surprises. We are so pleased and impressed with the service!
Insurer: Trupanion
By: Eileen
Best Pet Insurance Around!
I love Embrace for several reasons. There are no hidden fees when your policy renews(unlike PetPlan). Also, their customer service people are alwasys so nice and professional(unlike most I have spoken to at PetPlan). Last, they process claims in 1-2 days! I love you guys!
Insurer: Embrace
By: Noelle
They are the best!
We have been with Embrace for over a year--and not once have they failed to answer all our questions, respond immediately with caring customer service and treat our Brittany Rustee as a member of their family.
Insurer: Embrace
By: Mary
Easy
We have been with Embrace Pet Insurance for seven years and the process is extremely easy when filing a claim. They are also super fast with reimbursements and the customer service is awesome.
Insurer: Embrace
By: Dawn
Used to think they were great
I initially purchased this insurance as it was one of the few that offered wellness coverage. Once my dog turned 7, I purchased a Senior package from my vet which was a bulk package for services. For two years Pets Best reimbursed me for the individual services they covered under this plan. I was still paying more out of pocket, however, I felt it was worth it. This year, however, Pets Best refused my claim for wellness services stating that I was receiving a discounted service so they wouldn't cover it. I mentioned they had covered it in the past. They stated that it was a mistake (for two straight years?) and that they would not cover it. I said that I wanted to drop the wellness off my policy since I wasn't going to be able to use it. They stated that it was over 3 months from my renewal and I would have to wait until next year. Now, my renewal was early June, I filed my claim late August, by the time they did their due diligence and contacted me, it was now over the 3 months and I would have to wait until next year. I had no reasonable expectation that they would not cover these services as they had covered them the past TWO years! They would not work with me to drop the coverage they would no longer honor and allow me to retain only the illness/accident insurance. They pushed the claim past the 3 months, I filed before that timeframe was up. So I had to cancel my whole policy as I was not going to pay a couple hundred dollars for a service I wasn't going to be able to use. I have never had a company so rigid and less devoted to customer service. I had been a solid customer making on-time monthly payments for 6+ years. I had no indication that they wouldn't honor my claims as they had in the past and they still wouldn't make an adjustment. I would never recommend this insurance company to anyone based on the way I was treated and how uncompromising they were when they were in the wrong.
Insurer: Pets Best
By: Dianne
Best choice we could have made for our dogs!
We have 4 dogs insured by Embrace. Simply put, the company is outstanding. Easy and very quick claims response, great communication (they email when claim received from vet and again to tell us claim is covered), claims are ok'ed per the policy....never any issues, the people who work there are very pleasant, helpful and knowledgeable (they even followed up with vet to remind them to send additional info on this dog's history and then claim ok'ed for skin infection; we did no work! ....we have a high deductible and high annual coverage which makes it very affordable. We have $1,000 deductible but $15,000 policy for peace of mind for catastrophic events. Have not hit $1,000 deductible yet for any dog, but so far they have inspired confidence that we are well covered and claims will be paid when we do exceed deductible. Peace of mind is very affordable! Check it out!
Insurer: Embrace
By: Gay
Trupanion Saved the Day (after hours Labor Day)
We were warned that puppies are expensive, but we decided to pull the trigger anyways! We had only had little Remy for a few weeks when he got super sick on Sunday night of Labor Day weekend when our new vet was already closed...until Tuesday! We rushed him to an unknown after hours clinic where we were advised that if we didn't leave him overnight he may not make it (dehydration that main concern for the 9 lb. puppy). Leaving him overnight at a foreign place was nerve wracking enough, but they ensured us that the took Trupanion and that they are the best coverage they had seen. So that was comforting. Sure enough they were right! Trupanion coveraged exactly what they promised (90%)! And they dealt directly with the clinic so we didn't even have to pay out of pocket to get reimbursed. So easy! I called customer service a few times to get my insurance number and confirm coverage and they were SO nice! Overall incredible insurance experience and little Remy is doing great!
Insurer: Trupanion Canada
By: Sara