Ridiculous
Took 45 days to be reimbursed for my simple wellness claim. The UI on the app only allowed for a single page document. However, it needed a summary of care and a receipt showing it was payed. These did not come on the same sheet which created a hassle trying to get the claim even accepted. But the worst part is that I signed up for the policy with 2 cats, and paid double so that both my cats had separate coverage. But since they both fell under the same policy, they both only fell under a single wellness plan. So the maximum reimbursement amount I would be allowed to receive for wellness treatments would be the same as if I had a single cat on the policy. I wish I knew this before having a number of wellness treatments done on my cats, racking up a few hundred dollars in bills that I had assumed I was going to be reimbursed for (hence the whole point behind getting pet insurance with a good wellness plan). But I guess that's on me for expecting that since I was paying double to get separate coverage, I'd have double the maximum amount I could be reimbursed for. Silly me.
- INSURER:
Pets Best
- POSTED: 01/05/2022
- BY: Robin
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Ridiculous wait times, EVERY time
I regret choosing Pets Best, as issues that they have covered may now be seen as previous conditions when I change companies, but I am definitely changing companies. I have waited well over a month to receive a response to every claim I have submitted with the same apology email in between about unanticipated delays despite the same thing happening for over a year across several claims. Obviously the delay should be anticipated at this point. I’m changing companies as soon as the coverage period I’ve already paid for is up.
- INSURER:
Pets Best
- POSTED: 01/05/2022
- BY: Daisy
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
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Phenomenal Service! Life Saver!
This insurance is top notch! I am so incredibly thankful to see a company stand by and perform as advertised. Because of Trupanion I was able to walk out with a peace of mind after having my cat treated from unforeseen illness. It’s hard to always plan for emergencies because life is hard enough, but because of this plan, it truly helped when I needed it most and the care in the follow up email was great!
- INSURER:
Trupanion
- POSTED: 01/05/2022
- BY: Ashley
- BREED: Domestic Short Hair
- AGE OF PET: 7 - 10
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You are thoughtful and kind in a hard situation
You are thoughtful and kind in a hard situation
- INSURER:
Trupanion
- POSTED: 01/05/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Professional friendly and knowledgeable
Professional, friendly and knowledgeable
- INSURER:
Trupanion
- POSTED: 01/05/2022
- BY:
- BREED: Yorkshire Terrier
- AGE OF PET: Over 11 years
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Trupanion has always been excellent when dealing with my claims.
Trupanion has always been excellent when dealing with my claims. They are prompt and keep me in the loop when I submit a claim. Best thing I ever did for my 11.5 year old Lab was sign up with Trupanion when she was 4 months old.
- INSURER:
Trupanion
- POSTED: 01/05/2022
- BY:
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
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Your staff are always knowledgeable and courteous and friendly making any reason to call a pleasant experience with your company!
Your staff are always knowledgeable and courteous and friendly, making any reason to call a pleasant experience with your company!!
- INSURER:
Trupanion
- POSTED: 01/05/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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I have awesome interaction with everyone
I have awesome interaction with everyone
- INSURER:
Trupanion
- POSTED: 01/05/2022
- BY:
- BREED: Havanese
- AGE OF PET: 7 - 10
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Prompt professional service.
Prompt, professional service.
- INSURER:
Trupanion
- POSTED: 01/05/2022
- BY:
- BREED: Cockapoo
- AGE OF PET: 7 - 10
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