Quick and easy
Easy to do. Quick response. All was very clear and user friendly. Pricing was good.
- INSURER:
Trupanion Canada
- POSTED: 01/06/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Allison was very helpful!
Allison was very helpful!
- INSURER:
Trupanion
- POSTED: 01/06/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Although a little pricey they are very efficient and never any problems with claims
Although a little pricey, they are very efficient and never any problems with claims
- INSURER:
Trupanion
- POSTED: 01/06/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Too few ailments covered plus monthly fee has risen by 75%!
Too few ailments covered plus monthly fee has risen by 75%!!!
- INSURER:
Trupanion
- POSTED: 01/06/2022
- BY:
- BREED: Shih Tzu
- AGE OF PET: Over 11 years
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Everyone is very polite and they are always able to answer my questions
Everyone is very polite and they are always able to answer my questions
- INSURER:
Trupanion
- POSTED: 01/06/2022
- BY:
- BREED: Pomeranian
- AGE OF PET: Over 11 years
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Trupanion has been amazing, quick and caring.
I am so happy I purchased the Trupanion insurance. The staff are caring and very quick at filling the claims. Almost losing your fur baby is so hard but the stress over the cost is so difficult but having piece of mind with animal insurance is wonderful. I will recommend this insurance to everyone I speak to.
- INSURER:
Trupanion
- POSTED: 01/05/2022
- BY: Sheri
- BREED: Jack Russell Terrier
- AGE OF PET: Over 11 years
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Avoid PETS BEST
Shifted from FIGO to Pets Best after FIGO changed underwriters and raised premiums for less service. This was a mistake, Pets Best have paid nothing on every claim, from regular checkups to non wellness appointments. Worse of the usual Insurance crap, finding every little technical wording to deny everything, what the hell am I paying for if you find some excuse to deny every claim. I'm not a pet owner whose at the Vet every 2 weeks nor is my dog sick often, basic kind of nail bed infection or issue with a tooth kind of visits.
Took 6 WEEKS to even process my latest claim and denied everything, half of which under "wellness" checks not covered even though the vet bill clearly states Non Wellness visit, now I have to ring them and argue with some poor phone worker about all this stuff AGAIN. Waste of time, avoid Pets Best at all costs.
- INSURER:
Pets Best
- POSTED: 01/05/2022
- BY: Brenton
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: 7 - 10
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Thank you Trupanion, you save my Dogs life and possibly my marriage.
Woke up to find blood filled vomit on our rugs and a very sick boy. We did go to the local vet and paid $100 for a check up, antibiotics, and something to coat the stomach - and advice to wait and see. Listless for days our normally bouncy boy just lay there. Decided to take him to a Vet hospital - blood work, an ultrasound later - we were at $1200 - with a $1000 deductible - insurance seemed irrelevant at that point, but then we learned something was blocking Peeve's intestine and surgery would be required. A child's plastic food toy later removed and a new total bill on about $5000 ... at pick up I mentioned we had the insurance and within minutes and direct billed our new total was $1750 (Deductible + 10% + taxes). Honestly - if we didn't have the insurance - I likely would have paid the $5000 - but had it been more - my wife's heart may have broken as we faced a financial reality despite our love of Peeve. I will so happily continue with Trupanion - I really hope we just pay them with no further need such that Trupanion returns to profit on Peeve and so the company continues to assist without hesitation others.
- INSURER:
Trupanion Canada
- POSTED: 01/05/2022
- BY: David
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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Ridiculous
Took 45 days to be reimbursed for my simple wellness claim. The UI on the app only allowed for a single page document. However, it needed a summary of care and a receipt showing it was payed. These did not come on the same sheet which created a hassle trying to get the claim even accepted. But the worst part is that I signed up for the policy with 2 cats, and paid double so that both my cats had separate coverage. But since they both fell under the same policy, they both only fell under a single wellness plan. So the maximum reimbursement amount I would be allowed to receive for wellness treatments would be the same as if I had a single cat on the policy. I wish I knew this before having a number of wellness treatments done on my cats, racking up a few hundred dollars in bills that I had assumed I was going to be reimbursed for (hence the whole point behind getting pet insurance with a good wellness plan). But I guess that's on me for expecting that since I was paying double to get separate coverage, I'd have double the maximum amount I could be reimbursed for. Silly me.
- INSURER:
Pets Best
- POSTED: 01/05/2022
- BY: Robin
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Ridiculous wait times, EVERY time
I regret choosing Pets Best, as issues that they have covered may now be seen as previous conditions when I change companies, but I am definitely changing companies. I have waited well over a month to receive a response to every claim I have submitted with the same apology email in between about unanticipated delays despite the same thing happening for over a year across several claims. Obviously the delay should be anticipated at this point. I’m changing companies as soon as the coverage period I’ve already paid for is up.
- INSURER:
Pets Best
- POSTED: 01/05/2022
- BY: Daisy
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
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