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They don't really cover anything. I have been reimbursed maybe $150.00 out of over $700.00 in claims. They claim that an ear infection was a pre-existing condition. My dog has had their coverage since we got him. The first claim i ever filed was a wellness claim. The ear infection was not pre-existing. I will be changing his insurance at the beginning of 2022 since i have already met the $500.00 deductible for this policy. Terrible coverage. They take forever to process the claims as well.

Expensive

Best pet insurance company that I've come across. Easy to work with, easy process, the rules are clear. If it weren't for their service, my pup would've been paralyzed for life. Highly recommended.

Excellent and prompt claim service. Easily navigated web site and app.

I have three cats so my visits to the vet are constant. Every time I need to use my insurance, I have help and I always have my money and promises kept on time.

We had only been with Trupanion for a few months when our dog became very ill and had to be hospitalized for 12 days. Trupanion ended up paying for most expenses and we are truly grateful. Everyone we dealt with was helpful and we are glad we switched to Trupanion!!

I always tell new pet people that if they can afford it, get pet insurance as soon as possible. When we adopted our dog Luna in 2014, I researched all the major insurance companies. The main differences among the companies had to do with cost, the deductible (per condition versus annual), and the approval process. I decided on Healthy Paws because while new to us, our dog was an adult and formerly stray, so I didn't know what we'd face in the first year (injuries, various illnesses??), so an annual deductible made more sense to me, in case there were multiple different vet visits. While Healthy Paws doesn't offer a pre-approval, it's been super easy to file claims. If for a vet visit, their office can email the Healthy Paws claims department directly; if I'm picking up medication, I can submit a claim online. Healthy Paws has always reimbursed us very quickly (like 1-2 days) and has covered dozens of claims at this point for surgeries, medical tests, and prescription medications. I've never had a claim denied that I expected would be covered. Any time I've needed to call Healthy Paws to check in about a quote from my vet's office, or straighten out my paperwork (lately sometimes I've needed to make multiple claims per week and have mixed receipts, oops) -- the customer service representatives are SO nice, SO lovely to talk to, and are clearly animal lovers who are happy to help pet people out. Over the past year Luna has been really sick and it's been *such* a relief to know that Healthy Paws will cover the various tests our vet has proposed -- it makes taking care of a pet so much easier. It's definitely been a good financial decision for us to pay for insurance since 2014; the reimbursements have outweighed the cost as Luna has gotten older and had health issues. I would definitely recommend Healthy Paws to other pet people! Thank you so much!

Our Toby has had a number of health issues these past few years. And our claims have always been handled promptly, professionallly and with compassion. We have four “kids” insured here … two dogs and two cats … and we’re glad to be a member of the 24Pet Watch Insurance family.

Awesome

I bought puppy health insurance not knowing I would need it so quickly. On day 17 (2 days after the waiting period ended), my puppy became ill and spent 4 days in the hospital in ICU care. Healthy Paws stepped in and supported the claim. I was thrilled and it gave me a great peace of mind.