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Pet parents across the U.S. and Canada have left over 218,294 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Ridiculous, up $100 a month from last year!
Pretty good customer service. Turn around time for reimbursements generally quick. The problem is the high increase of premium this year. GSD 8 years old. Pretty healthy overall. I believe that since he gets monthly shots and needs checkups for arthritis they increase payments more. Premium was raised almost $100! We had to greatly decrease our coverage for him to be able to afford it. Went from $200-$500 deductible. Dropped max yearly from $10,000 down to $5000. Went from 90% payback down to 70%. Seniors on a fixed income but we may end up not being able to keep up payments. They will do the same thing to us next year! We have it in case of emergency too, but it seems we are paying more than what we would pay out for him without this insurance. Also they told me once we decrease we cannot increase again. Well, who can afford to anyway. We are being penalized for actually using the insurance we pay for. It's not right! We will not refer anyone to Embrace! We feel price gouged in a big way... no matter Embrace's reasoning for it. When it comes to dog insurance or groceries it is time to cancel. Hence the 2 stars.
Insurer: Embrace
By: Delores Nieboer
Great experience
Very helpful and an easy process. Stephanie was very friendly.
Insurer: Prudent Pet
By: nicole.everittyahoo.com
First time a claim I submitted was…
First time a claim I submitted was covered
Insurer: Fetch
By: Gerald
It is really easy to file a claim
It is really easy to file a claim, but the verdict is still out on how long it takes to get reimbursed.
Insurer: Embrace
By: Timothy Fulks
Scam
Scam! They tell you they reimburse a certain way, but when you file a claim, they don't cover anything you are paying premiums for. I pay for a 90% policy, but that is not how they processed our claims. High premiums compared to reimbursement. We are looking into new insurance. I would never recommend this company.
Insurer: Spot
By: Unhappy customer
Shame you can’t adjust your annual
Shame you can’t adjust your annual. Only way you can is canceling and rewriting a new policy, but then anything during the past is considered pre-existing.
Insurer: Spot
By: Dee
We had an excellent claims experience
We had an excellent claims experience! My dog had pancreatitis and the little guy was so sick. I authorized the vet to do anything and everything possible to help him feel better (we were fortunate enough to be able to simply hand over our CareCredit card during our emergency vet visit and did not worry too much about cost) A few days later, after he had started to feel better, I submitted our first claim to insurance not really knowing what to expect. I was so pleasantly surprised by the coverage (500 deductible with 90% coverage) plus the fast processing time! 3 days!! When friends and family reached out to ask how my pup was doing, I was so happy to report that he got the care he needed to help him feel better within a few days and.. we have the most amazing pet insurance! I think they’re going to check out Pets Best for their pets as well 🩵 I cannot thank you enough for the wonderful experience, Pets Best! Apollo and I are truly grateful 🩵
Insurer: Pets Best
By: Debi F
Spot makes it very easy to file any…
Spot makes it very easy to file any claims you may have. I 100% recommend spot pet insurance for anyone who wants great coverage, and a very responsive team to answer any questions you may have.
Insurer: Spot
By: Dylan
Easy to work with
Easy to work with. EoB are easy to understand.
Insurer: MetLife
By: customer