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Informative, helpful, very friendly!
Representative Jonathan at ext 6252 was very helpful and informative. Very patient and answered all my questions. Just overall friendly. He sat with me as we individually had to create policies for my 3 cats. Will be calling him back to insure my chinchillas!!
Insurer: Nationwide
By: customer
Disappointed with Trupanion’s Coverage – Not Worth It!
I initially chose Trupanion because of its per-condition deductible, which seemed like a great deal. The idea that once you pay the deductible for a condition, you’re covered for life sounded like a financial safety net. But there’s a catch—what you think a condition is and what they classify it as can be entirely different. I have a golden retriever and live in California, where vet care is already expensive. Over the years, I’ve paid thousands out of pocket for the same recurring issues, thinking I'd eventually see the benefit of having met the deductible. Instead, I was repeatedly disappointed to find that Trupanion either classified the conditions differently or found other ways to reduce meaningful coverage. To make things worse, Trupanion doesn’t cover exam fees, or certain other essential costs, meaning that even if they approve a claim, you still end up paying a large portion of the bill yourself. So between denied claims, reclassified conditions, and excluded fees, I was left covering far more than I ever expected. Yesterday, when they pulled the same stunt yet again for one of my recent claims, I finally sat down and did the math. And what I found was infuriating: Total amount claimed (across multiple years): $18,785.07 Total amount paid by Trupanion: $4,074.02 Percentage of total expenses actually covered: 21.69% And this doesn’t even factor in the monthly premiums I paid on top of it. When I do the math, I might as well have skipped insurance altogether and just covered my pet’s medical bills myself. It would have cost me about the same, if not less. Now, I am considering switching to a different pet insurance. While they have a waiting period for curable pre-existing conditions, I am happy to wait it out—because let’s be honest, Trupanion isn’t paying for those conditions anyway. At this point, I might as well put everything out of pocket while I wait for better coverage. If you're considering Trupanion, think twice. Their deductible structure sounds promising, but their classification loopholes, exclusions, and lack of coverage for essential vet costs mean you might never actually reach your deductible for conditions you thought were covered. At this point, I feel like I’ve wasted money that could have gone directly into my pet’s care instead of into an insurance plan that gave me little in return. I wouldn’t recommend Trupanion to anyone expecting true financial relief from pet medical expenses. Save your money, start an emergency pet fund, and skip the frustration!
Insurer: Trupanion
By: Mugdha Khandekar
AKC pet insurance was the first option…
AKC pet insurance was the first option I considered the day I brought my beloved Fiona home. I am so very thankful for everything AKC pet insurance did for Fiona and I. They always responded quickly to our claims. I would most definitely recommend AKC pet insurance to anyone considering pet insurance.
Insurer: AKC
By: Lisa
Great company
Great company , have never has an issue with a single claim . I got the policy when my dog was 9 weeks old, so pre existing conditions is not an issue . The only thing is I wish premiums weren’t increased as much as they are as dog gets older
Insurer: ASPCA
By: Lena Property Shop Inc
very nice and informative
very nice and informative
Insurer: Trupanion
By: Vicki
Amanda was a pleasure to communicate…
Amanda was a pleasure to communicate with. I received prompt replies and she answered all my questions. I was able to get my pups insurance within a day of inquiring. Thank you Amanda!
Insurer: Fetch Canada
By: jashanpreet khaira
Employee very knowledgeable.
Employee very knowledgeable.
Insurer: Trupanion
By: Teresa Newcomb
It would be nice if insurance was…
It would be nice if insurance was starting the day you paid not have to wait 2 weeks.
Insurer: Nationwide
By: customer
The enrollment process was easy
The enrollment process was easy. I appreciated being able to make changes and see how it would affect my premium.
Insurer: Trupanion
By: Yvonne Mahoney
Johnathan was extremely helpful and…
Johnathan was extremely helpful and great!
Insurer: Nationwide
By: customer