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Made it very understandable what the…
Made it very understandable what the insurance company covers
Insurer: Pumpkin
By: Francine Rizzi
Bad experience made me give info twice and was denied
We have been a customer with MetLife for over a year, having switched from another insurance company, but we are now questioning whether it’s worth it. In late February 2025, my dog tore her ACL in an isolated incident. The following day, we visited the vet where we’ve been patients for over two years and scheduled surgery for 3/11/2025. After the surgery, I requested a note from the doctor to stay ahead of any issues. I submitted my dog’s medical records, the vet’s note, and receipts to MetLife on Saturday, 3/15/2025. However, by 11 a.m. EST on 3/18/2025, the claim was denied, with MetLife stating it was a pre-existing condition. This is the fastest response I’ve ever received from them—about two weeks faster than usual. When I called, I was informed that the claim had been reviewed by AI and was denied by the AI reviewing. I was told I now need to submit an appeal, which could take up to 45 business days for review. To proceed with the appeal, I need another note from my vet (which I already provided), as well as my vet’s signature on the appeal form, so I will have to return to the vet for this. Essentially, I am submitting everything twice before a human at MetLife will even review the claim. There was no way to have the case reopened without me having to go through all this work for them. I was unable to get a clear explanation for the denial, as it was processed by a computer, not a person. I called MetLife at 11:40 a.m. EST on 3/18/2025, and they confirmed this process. The call was recorded by them, so I can prove what I was told. I would also add to speak to anyone other than a call center employee is a 24-48hour call back time, so be prepared to wait. If you plan to use MetLife, be prepared for double the work before they take any action. Also they raised their premiums by about 12% a month this year.
Insurer: MetLife
By: Chris Bell
Professoinal, Polite, Quick, and Thorough
My experience with Art at Nationwide Pet Insurance was professional, polite, quick, and thorough. :)
Insurer: Nationwide
By: GRACE C HEBERT
Josh was quick to provide the service I…
Josh was quick to provide the service I needed and was courteous enough to ask if I had any other questions or needs.
Insurer: Fetch
By: Charyle Calvert
Easy to talk with a representative
Easy to talk with a representative. Very clear and straight forward.
Insurer: Nationwide
By: Daniel Poirier
I look forward to insurance assisting
I was so very thankful to to find your insurance for my baby Trooper. I was saddened to learned his insurance would not assist him for so long.
Insurer: Trupanion
By: Jennifer
It is very easy to submit a claim…
It is very easy to submit a claim online.
Insurer: Embrace
By: Peter K
Heath, accident and any other coverage
I have an English Bulldog and a French Bulldog, I knew they came with some health issues so I got insurance the day I brought then home. They are both almost 5 years old and without ASPCA insurance I would be out tens of thousands of dollars. It’s not the least expensive insurance but for me it’s the most comprehensive. It covers their allergy medications as well as vet and emergency vet costs. You can decide your deductible amount and the amount of coverage that determines your annual costs.
Insurer: ASPCA
By: Barsa
Easy to navigate
Easy to navigate. Reasonable fees
Insurer: Nationwide
By: customer
Great customer service
Great customer service, answered all my questions and made me feel confident I was choosing the right plan for me and my 2 cats.
Insurer: Trupanion
By: Alexandra