217,732+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,732 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Rude, Cold and Slimy.
Petsecure refused all claims for our 7 month old kitten who had to be put down due to FIP (a rare degenerative, viral, kitten disease. Kittens with it do not become adult cats). Their reasoning was that it was a pre-existing condition, despite the kitten having a clean bill of health up until the day he had blood work done to find out why he was acting weak and uncoordinated. I submitted claims for his diagnostics, his medications, and his eventual euthanasia and cremation, of which I received $0.00, and when I pushed, argued, guilted, and eventually cancelled my plan for both my cats, I received a $0.81 (yes, 81 cent) payout from them.
Insurer: Petsecure
By: Sean
Very Satisfied with Speedy Repayments.
We've had insurance for both dogs, and had no need to use until recently when Maddie developed two serious issues. The first was diagnosed as megasophagus (enlarged esophagus). Though this is considered a hereditary condition and not covered, we WERE partially reimbursed for diagnostic charges. Later, she chipped a lower canine tooth and extraction was approved. When the dentist got to work on her, he found another cracked tooth that needed to be removed. ASPCA adjusted their reimbursement to cover that second extraction. They have always paid on claims in a very timely fashion.
Insurer: ASPCA
By: Braeden
Your Process Is A Bit Rigid. …
Your process is a bit rigid. I had no more claim forms" but I listed all the form responses on a sheet of paper in the order the form posted. It was faxed along with the Vet"s bill of services and it was rejected for lack of a "claim form". Your office has since sent pdf"s so I am stocked. Yet the slight delay when all the pertinent data was provided seemed petty."
Insurer: Pets Best
By: Walt
I Took Her To Belton Small Ani…
I took her to Belton Small Animal Clinic, North Main, Belton, TX 76513. Dr. Linda Hankins and ALL her staff are the very best in Central Texas. Prissi went to get her shots that were due and a check up, which they do every time you go in for anything. My Account # 242. I have been with them since the 1970s. They are they greatest"
Insurer: Pets Best
By: Linda
First Time Filing Claim, For W…
First time filing claim, for wellness visit. Received 100% of visit, as stated, for my policy. Quick turnaround, within a week.
Insurer: Pets Best
By: Karla
THANK YOU, EMBRACE!
I have been an Embrace customer since 2014 and am the proud mother/owner of two amazing Golden Retriever brothers. My boys (9-year old littermates) were diagnosed with cancer (different types) last year. One completed cancer treatment (surgery + chemotherapy) last November, and the other one is currently going through treatment (oral medication + chemotherapy). This journey has had its share of highs and lows, but I can certainly tell you that one of the highs has been having Embrace pet insurance to substantially help with the financial costs associated with treatment for my dogs. The process for submitting insurance claims is very straightforward, and the Embrace team is incredibly prompt with reviewing/processing claims and mailing refund checks. I am grateful for each good day with my pups, as well as for the incredible pet insurance provided by Embrace!
Insurer: Embrace
By: Debbi
Why can't human insurance be this good?
I pay $23 a month for my cat Athena's insurance. About a year after I signed up, she developed an ear infection. Weeks of various medications were doing nothing. Fluid sat at the bottom of her ear and kept coming back even with draining. Her ear drums were ripped from the infection and she developed a high fever, leaving her so lethargic I wondered if she would make it. The vet, whom I trust, recommended a specialist come in and perform a complex, expensive operation that would essentially take out part of her ear. The operation was about $2500. I felt more secure knowing I had HP, however, experiences with human insurance companies, who love to deny claims, had left me wary. So imagine my surprise when they paid out promptly. Not only that, they initially only paid half because I had paid a half-upfront downpayment. Since that wasn't itemized on the invoice, it wasn't paid. I called and explained the situation. At first they asked me to send a re-itemized bill and I said I would. But the next day, they just went ahead and processed it with no more fuss. Also, the customer service reps are helpful and polite. I'm glad to say Athena is feeling much better.
Insurer: Healthy Paws
By: Kirstin
AWESOME
Please ask for Phil or Kendra. They are Outstanding and can answer all your questions and are very thorough and patient and kind with everything you ask or need to know from them. Their knowledge of the company is outstanding and you will get the best customer service possible. Did a lot of research and this is an outstanding company best in the business you won't be sorry by doing business with true companion.
Insurer: Trupanion Canada
By: Floyd
AWESOME
Please ask for Phil or Kendra. They are Outstanding and can answer all your questions and are very thorough and patient and kind with everything you ask or need to know from them. Their knowledge of the company is outstanding and you will get the best customer service possible. Did a lot of research and this is an outstanding company best in the business you won't be sorry by doing business with true companion.
Insurer: Trupanion
By: Floyd
Best decision!
We picked a plan that worked for us and never thought we would "need" it. Well, we did and do. For the cost of one DVD a month, my pet is covered. One day into our dog's illness and our deductible was met. I just take a picture of the bill using their incredibly easy to use app and in short time they let me know it's being processed and then another alert letting me know it is complete. Easy, fast, worry free insurance so I can concentrate on my dog!
Insurer: Healthy Paws
By: RickandLaura Vollmer