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BEST insurance
Always extremely helpful client service, no caps, quick claim process, great direct pay for emergency claims. I have insured my cat, dogs, parents cat & dog, and sisters cat. Best gift :)
Insurer: Trupanion Canada
By: Erin
BEST insurance
Always extremely helpful client service, no caps, quick claim process, great direct pay for emergency claims. I have insured my cat, dogs, parents cat & dog, and sisters cat. Best gift :)
Insurer: Trupanion
By: Erin
Thank you so much healthy paws
normally don't take the time to give feedback, but in this case, I needed to reach out and say thank you. If it wasn't for your service, the quality of life for both myself and Sampson would be null. I am forever grateful for the coverage that you have offered, along with the prompt and at times unexpectedly overwhelming turn around that you have given me. Sampson is doing much better and had it not been for your company, there is no way I would have been capable of keeping him in good health. Which coincidentally is a direct reflection of my personal health and well being. I can't send enough gratitude, but I hope that this is a start.
Insurer: Healthy Paws
By: Derek
Always the best
Trupanion has always been helpful to me and my furry baby!! I am glad I choose such a wonderful protection plan for my dog!! It makes me sleep sound , because I know trupanion is always there for our family!!
Insurer: Trupanion Canada
By: Monica
Always the best
Trupanion has always been helpful to me and my furry baby!! I am glad I choose such a wonderful protection plan for my dog!! It makes me sleep sound , because I know trupanion is always there for our family!!
Insurer: Trupanion
By: Monica
Quick to Review and Respond
Recently we discovered a small lump in our labs mouth. It turned out to be a mast cell tumor. We did testing to make sure it hadn't spread. Trupanion was amazing and quick to deal with. Our vet direct bills so they deal with all the claim submissions. I really appreciate the quick review and turn around on the claims while I'm standing at the counter waiting to pay. Good news....we caught it early and all the results came back clear! Thanks Trupanion for your support!
Insurer: Trupanion Canada
By: Naomi
Quick to Review and Respond
Recently we discovered a small lump in our labs mouth. It turned out to be a mast cell tumor. We did testing to make sure it hadn't spread. Trupanion was amazing and quick to deal with. Our vet direct bills so they deal with all the claim submissions. I really appreciate the quick review and turn around on the claims while I'm standing at the counter waiting to pay. Good news....we caught it early and all the results came back clear! Thanks Trupanion for your support!
Insurer: Trupanion
By: Naomi
Couldn't ask for any better, they were great!
The love of our lives Duchess a Cavalier King Charles Spaniel was stricken with CHF at 9 1/2 years of age. She required several trips to the emergency hospital and to Cardiac specialist in attempts to give her a better and longer life. We lost our battle but are thankful we had our friends at Embrace to allow us the opportunity to provide the best care we could. I recommend without hesitation the Embrace product. They did exactly what they said they would. We intend on opening a new policy as soon as we get our new love. Thank you so much for being there.
Insurer: Embrace
By: Craig
The promise is better than the coverage
Their ads promise excellent coverage, but that is not what happened in our case. I had a number of complaints, but one was that our adopted dog had an ear infection when we got her in June. (She'd been "on the street" for who knows how long.) She was treated and it cleared up In November/December while she was in surgery for a dental problem, the vet examined her ears and found they were infected again. Second infection was not covered. Trupanion deemed it a pre-existing condition. Why? When I complained I was told that "ear infections are often caused by allergies". They can be, but there are also other causes. After the second occurrence we started giving her allergy meds as a test. However, the diagnosis was not made even after she had the second infection; we are still waiting to see if this works. In my opinion, the infection should have been covered; if the ear infection returns yet again, at that time it is reasonable to consider it to be allergies and therefore pre-existing. Another problem I have with the coverage is that they do not cover "examinations". The same dog had an abscessed tooth. They did not cover the exam or testing for the tooth, although they partially covered the surgical extraction and repair. Even if a dog is, God forbid, hit by a car, the "examination fee" (otherwise known as "office visit") is not covered. I have not checked, but I believe the x-rays would also not be covered as they are diagnostic tools that fall under "exams". The third issue is the "per event" deductible. Fourth? No wellness coverage at all ever. It's not offered.
Insurer: Trupanion Canada
By: Judie
Paid dental claim no questions asked
My 11 year old terrier fractured her teeth chewing on bones. I took her to an expensive specialist because of her age. Because the problem was due to trauma not periodonal disease, it was fully covered, other than what I knew I would pay (deductible, copay) -- over $2000 covered. No problems, payment went right to the vet.
Insurer: Pets Best
By: Pamela