218,212+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,212 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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It has been over 2 weeks since I have submitted my claim, and it has not even been looked at.
It has been over 2 weeks since I have submitted my claim, and it has not even been looked at. This is not a first claim. It is a claim for additional treatment on a prior condition that has already been allowed by Trupanion. I am not happy with the claim resolution time.
Insurer: Trupanion
By: Alyssa
I absolutely love everything you do and stand for.
I absolutely love everything you do and stand for. I recommend trupanion to everyone I meet who is questioning whether or not to get insurance. My answer is always yes and always trupanion.
Insurer: Trupanion
By: Carly
Representative was pleasant and professional.
Representative was pleasant and professional. Only disappoint was the representative was unable to read back my bank routing and acct. numbers as I wanted to verify it was correct. I view this as a system issue or failure and not the representatives fault. Otherwise very good.
Insurer: Trupanion
By: Bruce
I have had to contact Trupanion several times about a deductible issue.
I have had to contact Trupanion several times about a deductible issue. This has been going on for over a week now with no results. I have been a customer of Trupanion for many many years...way back from when it was Vet Insurance. Very disappointed in how this is being handled right now, especially with the severity of my cats illness and the stress I'm having with this. I need to have Trupanion step up to the plate at times like this, not make things more difficult.
Insurer: Trupanion
By: Kristin
Cannot believe you don't cover taxes on a vet bill nor the emergency assessment!
Cannot believe you don't cover taxes on a vet bill nor the emergency assessment! Ridiculous!
Insurer: Trupanion
By: Philippe
Although the reason for my call was not resolve, the representative provided me with the information that hopefully will lead to a positive resolution.
Although the reason for my call was not resolve, the representative provided me with the information that hopefully will lead to a positive resolution. She was very helpful in that respect.
Insurer: Trupanion
By: Keith
The new receptionist at my vet mis-categorized my dog's vet visit as a re-check on April 11th when it was her monthly acupuncture appointment.
The new receptionist at my vet mis-categorized my dog's vet visit as a re-check on April 11th when it was her monthly acupuncture appointment. My vet has sent Trupanion the corrected invoice but I have yet to even receive confirmation that the claim is being re-opened/re-considered.
Insurer: Trupanion
By: Michelle
Best insurance company I've ever dealt with.
Best insurance company I've ever dealt with. Great customer service
Insurer: Trupanion
By: Catherine
Your online submission of claims is not very good.
Your online submission of claims is not very good. It asks you the same questions that are on the claim and actually is hard to use.
Insurer: Trupanion
By: Nancy
Wonderful caring Pet Insurance Company
ASPCA is a wonderful organization for Pet Insurance. They are very caring and have outstanding customer service. I have never had an insurance company that truly cares and follows up on your pet's condition.
Insurer: ASPCA
By: Cindy