208,360+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,360 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Feedback on Pets Plus Us claim process
Our 1 1/2 old Cairn terrier somehow managed to swallow a large squeaker without our knowledge or observation (not on our premises). The resulting obstruction in the small intestine required emergency surgery from which he successfully recovered. The claim process through Pets Plus Us was smooth and simple, which I really appreciated at a stressful time. However, we were really thrilled when the whole claim was approved within 2 days of submission and the reimbursement was provided shortly after. Excellent responsive service.
Insurer: Pets Plus Us
By: Cathy
Easy to file a claim!
Easy to file a claim!
Insurer: MetLife
By: Tracy Lightner
Healthy Paws Review
I only wish Blue Cross Blue Shield and our dental insurer were as convenient as Healthy Paws. Submitting claims takes, literally, seconds. They are so responsive every step of the way. It's all just so easy and transparent -- why human insurers can't match Healthy Paws is beyond me! Thank you for running a great business, HP.
Wonderful Experience
I couldn’t be more pleased with the experience I had. The representative took the time to listen to my concerns and provided clear, detailed explanations of the different insurance options available for my pet as this was my first time getting a pet, and also navigating the insurance process. What stood out the most was his patience and willingness to answer all my questions, no matter how small. He ensured I fully understood the terms and conditions, helping me make an informed decision. It was evident that he genuinely cared about my pet’s well-being and wanted to find the best coverage for my needs.
Insurer: Embrace
By: Steve T
My dachshund needed back surgery
My dachshund needed back surgery. Spot insurance made getting him the surgery he needed worry free. Thank you
Insurer: Spot
By: Diane ONeal
Dachshund with ivdd
Pets plus us was great easy to put a claim in reimbursement was received in a timely manor cant complain at all one never plans on useing their service but sure glad when it's their our pup is on the road to recovery
Insurer: Pets Plus Us
By: Jason
My pet had cataract eye surgery in…
My pet had cataract eye surgery in which they paid based on my policy. The next year they raised my deductible and lowed my reimbursement rate, but didn’t change my annual coverage.( I was surprised they kept my annual coverage at the rate I had originally selected) All these changes were due to my pet eye surgery. He had cataracts in both eyes. It’s like they penalized me for his surgery. They informed me that I can never have a lower deductible or a higher reimbursement rate as long as I with their company. This year they are raising my quarterly rate from $56.92 to $72.99. I had No payouts this period, but my quarterly payment increased by $16.07. I was informed by a letter. I’m in the process of changing from this insurance company-FETCH. All I can say, Don’t have major surgery for your pet, YOU WILL definitely be penalize for this!!!!
Insurer: Fetch
By: Peggy Williams
Easy to navigate threw the web site and…
Easy to navigate threw the web site and easy to understand
Insurer: Nationwide
By: customer
Not good for AKC purebred puppies that…
Not good for AKC purebred puppies that at 6 weeks have a “good to go home” record signed by a valid veterinarian at VetCo which covers all physical wellness(vaccinations, deworming, check ups) of the puppy. This is deemed invalid by Embrace. Now future visits are considered preexisting because they claim that my dog never had a valid physical. No coverage for visits. Very frustrating!!
Insurer: Embrace
By: Christina Grassmyer
Lack of direct billing option is worrisome
Embrace coverage appears to be pretty comprehensive, although this is the first time I’ve submitted a claim and I just sent it. My one concern is that vets won’t bill this insurance carrier directly, which in some cases could negate the value of carrying this policy altogether. My dog’s ER visit was about $2500, and most ER hospitals require that you prepay. I’m not sure what I would’ve done, had it been $10,000. In that case, this policy wouldn’t have saved my dog.
Insurer: Embrace
By: Amanda Webster