So happy with Pet First
I have been a customer ever since adopting my sweet dog. Pet First has always been responsible, courteous and helpful in settling my claims. The only small issue I have is that their EOB's can be confusing but whenever I call customer service, the explanation is always provided so that I could understand how the amounts were calculated. So glad I have Pet First coverage for my dog. Highly recommend!
- INSURER:
MetLife
- POSTED: 04/20/2023
- BY: Linda
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
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Trupanion was a true partner in the caring of my dog
Having Trupanion insurance allowed me to provide the best care possible for Sally, a beloved Berner whom we recently had to say goodbye to following a cancer diagnosis. Through her life, Trupanion gave me not only peace of mind that I could access whatever medical care she needed, and did so at a reasonable cost and with excellent service.
- INSURER:
Trupanion
- POSTED: 04/20/2023
- BY: Scott
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
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Partners in the health and welfare of my dog
Trupanion has allowed me to focus on the care and well-being of my dogs without worry or concern for the cost of that care. Trupanion is a partner that assures my “girls” the best possible care. Thank you Trupanion!!!
- INSURER:
Trupanion
- POSTED: 04/20/2023
- BY: Alan
- BREED: Bernese Mountain Dog
- AGE OF PET: 4 - 6
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A+
I researched and spoke with over 12 pet insurance companies, and while most of them all offered the same services, what Met Life had that stood out was competitive pricing, with a customer service dept that was superior, by providing me with the exact info I was asking, without upselling me or talking negatively about the competition. They offer discounts for military too. Highly recommend getting s quote to see how competitive they truly are.
- INSURER:
MetLife
- POSTED: 04/20/2023
- BY: Susan
- BREED: Soft Coated Wheaten Terrier
- AGE OF PET: 0 - 3
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Massive price hikes year over year!
In the three years of coverage with Fetch the annual renewal price hikes 132% every year. First year pricing was fairly competitive with sales promises that their pricing doesn't increase , or only a small amount. Deceptive practices on pricing for sure.
- INSURER:
Fetch
- POSTED: 04/19/2023
- BY: Michael
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 7 - 10
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Trupanion coverage = scam
Have been paying Trupanion for 2+ years for our puppy, who had a tumor removed recently. The company does its best to avoid paying out for legitimate claims by: a) separating multiple claims for the same injury/illness given coverage is based on "condition" (you need to watch this closely and complain), b) co-insurance 10% cost to you is NOT counted towards deductible, c) not covering vet visit related to the injury/illness (only procedure and meds), and d) broadly not covering routine check-ups and routine procedures (neuter/spay - which is expensive). Additionally, claims process takes a week or more, clearly in hopes that you aren't paying attention to their scam. Save your money and find a real insurance provider that bases coverage on total $$ annual expenses.
- INSURER:
Trupanion
- POSTED: 04/19/2023
- BY: Ted
- BREED: Bernedoodle
- AGE OF PET: 0 - 3
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So glad we had pet insurance
We have 2 little furbabies. They were always so healthy. I never filed a claim, even considered terminating our policy. Why pay that and never use it? Then one developed lymphoma. I phoned for advice about filing. I had never used it. Customer Service was great. They explained everything. Claims were so easy. There were even multiple ways to file so you could pick what was easiest. My only complaint was the mobile app. Sometimes it just wouldn’t let me log in, and the structure of the app was a little confusing. There were days I just wondered what was going on and the app was no help. But overall, I highly recommend MetLife for your pet insurance needs.
- INSURER:
MetLife
- POSTED: 04/19/2023
- BY: Sharon
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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Prompt response to claims and great customer service
This is the second dog we have had covered in a Trupanion plan. Our 1st dog never had a claim until she was 13 years old. I didn't even know the process and if they would cover her surgery at a specialty hospital. I was pleasantly surprised with the coverage and the kindness of the customer service rep.
We adopted a young rescue dog in the fall last year and put her on the plan. The offerings are even more comprehensive and in keeping with the times. So we added a rider that would cover alternative treatments.
I didn't think we would be actually using the coverage for many years, but our playful 2 year old developed an issue with her eye. It is taking more time than we expected but the response to the claim submission is astounding. A recent claim was submitted by the vet office yesterday evening and I received a response by the time I woke up this morning with the outcome.
Thank you for the peace of mind.
- INSURER:
Trupanion Canada
- POSTED: 04/19/2023
- BY: Michelle
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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You never know how important insurance can be
Our fur baby became I'll not abke to eat and was just not himself ! He needed surgery and ongoing care . Without insurance we would not have been able to provide the care he needed . There is no way I ever want to be in a position to have to say good bye to our boy !! Thank you Pets plus us for helping our baby be a part of our lives !! ❤❤❤
- INSURER:
Pets Plus Us
- POSTED: 04/18/2023
- BY: Linda
- BREED: West Highland White Terrier
- AGE OF PET: 4 - 6
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