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Cat/Dog Claims
Usually, the claims process goes smoothly and payment is applied to deductible or into my bank account.
Using the app to turn in receipts was…
Using the app to turn in receipts was so simple. The quick turnaround with payment was amazing as well. Great job FETCH!
Insurer: Fetch
By: Pamela
Put Your Money in a Savings Account Instead
I have had my dog insured through Pets Best for approximately 7 years. In the first few years my claims were reviewed promptly and reimbursed partially. While I wasn’t thrilled with only partial reimbursement, it made sense with deductibles and let’s be honest, our dogs run into problems on their own timelines that never match our convenient ones. Now that I have a senior dog, my claims have taken almost two months to be reviewed and subsequently denied. Pets Best has had to “request medical records” from my vets office and stated they were never sent. Asked me to inquire, which I did just for Pets Best to say they never received them. This led to my claims being denied. My senior dog cracked a tooth on a bone (this is what the vet told me) which led to a tooth infection. I treated the infection first, then took her to a different vet (this office didn’t do extractions) to have it looked at. This vet said it had to go, or risk another infection. I asked that they clean her teeth while they had her under for the extraction. I had been doing non anesthetic cleanings because I didn’t want my senior dog put under. I submit my claim and almost two months later have my first expensive claim completely denied stating that it was periodontal disease which is not covered because I did not have her teeth cleaned under anesthesia in the last 13 months. If they would have attempted to contact me or my vet at any point during this review, it could’ve easily been explained. This company is looking for a reason to deny your claims. To add insult to injury, immediately after denying my claim, I got a letter stating they are increasing my monthly premium to $200 due to my pets age and just general use of modern medicine to treat dogs being on the rise. Don’t give this company free money. Put it in a savings account. I was told I could dispute the claim denial. I’m SURE I will be able to have an unbiased review of that claim after my policy cancellation….hah.
Amanda was very knowledgeable
Amanda was very knowledgeable on the questions that I had asked. Very understanding as this is the first time I have bought pet insurance. With me owning and having dogs all my life.
Insurer: Fetch
By: Dianne Z
Spot insurance is cost effective and hassle free
I am very happy with Otto, my French Bulldog’s coverage. It is easy to pay my monthly bill as it is deducted from a credit card and has auto renewal. Submitting the bill is easy as you just follow the instructions and upload a photo of the bill. Recently Otto was feeling poorly and had to have an expensive test which I paid at the vet. I was very thankful Otto has Spot insurance because they reimbursed a good portion of my cost. I am glad to renew Otto’s Spot insurance policy
Insurer: Spot
By: Mary Burney
Pets Best really is the best!
My dog was dying (Bruno lived) and needed lots of procedures at the vet. Pets Best made a very difficult time in our family's life way less complicated. We will be lifelong members, thank you
Overall quality pet insurance
They honor the agreement and pay out properly. Whenever I have called customer service I have been met with professional and kind representatives.
Insurer: Spot
By: Diana Laird
simple and quick
This was very simple and quick!
Insurer: Nationwide
By: Kacy
100% recommended.
The truth is they have been a good team, they help me with any questions, especially Manuel in sales 10/10.
Insurer: Nationwide
By: customer
SPOT pays fast.
The reimbursement procedures are simple. The website is easy to navigate. The company's review is quick and efficient. This is our second year with SPOT. Hope next year's insurance premium stays at reasonable price.
Insurer: Spot
By: Max