154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
236,321 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,339 reviews
10,806 reviews
27,505 reviews
14,171 reviews
63,021 reviews
Category with most reviews
This chart shows the distribution of review categories.
Yaz out of the Brea Ca office was very…
Yaz out of the Brea Ca office was very helpful and processed everything in a great timely manner.
Insurer: Nationwide
By: Jaqueline & Kookie
Extremely Disappointed with MetLife’s Poor Customer Service and Claims Process
I am incredibly disappointed with MetLife’s pet insurance service, particularly their customer service and claims process. I attempted to file a claim for my cat, providing all requested documents, but their app repeatedly flagged missing information, delaying my claim without clear guidance. When I contacted customer support to clarify, I was told I needed a “benefit document” from my previous pet insurance provider. This requirement is unreasonable and poorly communicated for several reasons: I am no longer a customer of my previous insurer, making it extremely difficult to obtain such documents. MetLife never mentioned this requirement when I switched to their policy, leaving me blindsided. If MetLife were my first pet insurance provider, would I be unable to file a claim simply because I lack a prior insurer? This policy feels designed to obstruct claims. The customer service team offered no solutions, and their app is frustratingly unreliable. This experience has been the worst I’ve encountered with any insurance provider. MetLife’s lack of transparency and poor treatment of customers has left me deeply dissatisfied. I will not use any MetLife products again and strongly caution others against choosing their pet insurance.
Insurer: MetLife
By: Darren Chien
Prudent Pet was awesome!
Prudent Pet was awesome! Our Rottweiler needed emergency surgery and was in the hospital for 4 days. I filed a claim, they had great communication every step of the way. They even contacting a Vet that was not getting back to us & got the information they needed to finish processing our claim. Within 2 weeks the claim was paid & money was direct deposited in our account. Cannot say enough about the customer service we received in such an emotional, scary time.
Insurer: Prudent Pet
By: allisonmorrisgmail.com
It was easy to sign up for the…
It was easy to sign up for the insurance.
Insurer: Nationwide
By: Tom Cottrill
Very informative and helpful agents…
Very informative and helpful agents assisting and explaining everything.
Insurer: Pumpkin
By: Marla
I signed up a week ago
I signed up a week ago, had my two cats examined the next day, and I’ve already been reimbursed in full for their exam cost. Phenomenal. I am paying for the most expensive plan with the reimbursable allowances so keep that in mind. But I was really pleasantly surprised that I was reimbursed and that it came so fast.
Insurer: Embrace
By: Jerele Dee Lovely
Unfair review period
They offer a medical history review for pre-existing conditions and refunds within thirty days of purchase. What they don't make clear is that there is no way to complete the medical review in that time frame. On day thirty two, Embrace confirmed a long list of conditions they wouldn't cover, despite my request for review immediately after signing up, and refused the refund.
Insurer: Embrace
By: BH
Profit over Pets
My 6 year old Newfoundland required surgery which cost $4000 to repair a defect in his throat; Embrace denied the claim because he was once seen for a cough; calling laryngeal paralysis a pre existing condition. Now they want to increase my premiums in May; the anniversary of the policy.
Insurer: Embrace
By: oldsarge scouts out
A great company
Everyone I spoke with was extremely helpful and patient with my questions. I feel confident in my choice of Trupanion for my cat’s pet insurance needs.
Insurer: Trupanion
By: Martha