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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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One of the worst experiences…
One of the worst experiences…. We had them for over 2 years. Every time we tried to put anything in we could never get someone to talk with. Paid $60 per month. Nothing big with surgeries or anything but not once did the cover anything. No problem we got burned. Then we canceled n you would think they would stop charging. Nope!!!! They stop n then started hitting our card again like trash they are n probably do this to lots of people that don’t pay attention to credit cards. This is the 3rd time. Stop ripping people off… you are such a scam n I will make sure everyone knows!!! You are a scam to take advantage of our pets/family members. Typical insurance company. Trash.. stay away!!!!
Insurer: Spot
By: Rippy Saling
Dont do it
Don't waste your time or money
Insurer: Pets Best
By: Craig
Easy and Quick Claims Process
My pets' veterinary claims are always processed timely by Pets Best. It takes a few minutes to file the claim online. Acknowledgement and feedback are provided quickly.
Clear and easy to use website
Clear and easy to use website. Very straightforward instructions to submit claims. Prompt response.
Insurer: Embrace
By: Lori
I found out my dogs coverage had lapsed…
I found out my dogs coverage had lapsed 2 months ago on 2-28-25 not from Nationwide but from Walmart when I tried to get a discount on his prescriptions. I was told a letter was mailed when my credit card payment was denied 1-28-25 but I did not receive it. My card had been compromised so I missed changing this auto payment to Nationwide. You’d think Nationwide would want to email me and let me know of this payment error to keep me as a customer. But no email was sent nor was a phone call made eventhough you have all that info. I’m shocked I didn’t even get a notice to re apply. This could’ve gone on for months. Since I wasn’t notified I did not have a chance to reinstate my old policy. Now I have to reapply and wait for 2 weeks to make sure my dog is covered. Very poor way to treat a valued customer. I’d like to be reinstated without waiting.
Insurer: Nationwide
By: Diane
I received exceptional service today…
I received exceptional service today when I called to obtain a quote and add two more cats to my plan. The representative was helpful and knowledgeable about the various plans, showed compassion for animals, and expressed interest in learning about my pets. He thoroughly explained everything and even made me laugh. It was a delightful experience to receive such great customer service. Thank you for your assistance today.
Insurer: Nationwide
By: Ann Browning
Kevin was wonderful!
Kevin was wonderful! Thank you so much for handling my new pet enrollment!
Insurer: Nationwide
By: customer
The process was quick and efficient
The process was quick and efficient, and the plans seem affordable
Insurer: Nationwide
By: Babka’s Dad
Quick and easy reimbursement
Quick and easy reimbursement
Insurer: Spot
By: Jasmine