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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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The rep that helped me was not only…
The rep that helped me was not only informative. But he was also patient and polite. He I had to make arrangements for him to call me back on a specific day and time, and he did. ON TIME. I appreciate his customer service
Insurer: Nationwide
By: NiqNaq
Amanda was amazing
Amanda was amazing. She was so kind, helpful and knowledgeable. Every question I had she was able to answer. I have been in customer service for 42 years and I can truly say Amanda is an asset to your company!
Insurer: Fetch
By: Robbie Ferneau
Easy to file claim
Easy to file claim. Quick response.
Insurer: Fetch
By: Carol
Very easy claim making process
Very easy claim making process. Thank you!
Insurer: Fetch
By: Chen-Chen
Wishy washy reasons when you are making a claim
They make it so difficult to make a claim! And, it was not even a big amount, $123, and it was the second time I made a claim. The claim did not even reach the deductible yet. It's been almost a month since I put my claim in. And, they kept saying my vet did not send them my dog's records, but when I called my vet, they have already sent them everything a couple of weeks ago! I have two dogs with them, and paid high premium. I called them, and they gave me a run around each time. Worse customer service ever. Thinking of terminating our policies and go with other companies!
Insurer: Trupanion
By: R W-C
Super Simple Claim Submission
Super Simple Claim Submission! It was very easy to submit a claim in about 5 clicks.
Insurer: Embrace
By: Kathi
Easy to work with
Spot makes it easy to file a claim and they're fast in processing it.
Insurer: Spot
By: Eileen
Tried to say diarrhea from a year prior…
Tried to say diarrhea from a year prior from a flu bug was a pre-existing condition so then anything where the stomach was involved (basically any virus has diarrhea!) wouldn’t be covered! So when I ended up in the ER a year later from my dog ingesting something that caused him to vomit and have diarrhea, they wouldn’t cover any of it saying it was pre-existing!!! Waste of money! I’ve had plenty of dog insurances over the years and this one is truly the worst
Insurer: Embrace
By: Sharon W
Good insurance but read the fine print about deductible
Good experience with submitting a claim. Only disappointment was that $300 deductible accounts for only 80% of upfront charges due to 20% not covered.
Insurer: Fetch
By: Denise
Quick and easy claim process
The online claim submittal was easy, and they communicated quickly about the status. Start to finish was less than a week!
Insurer: Spot
By: Natalie W.