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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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I did it all online
I did it all online and was able to review all aspects and it was very easy.
Insurer: Embrace
By: kathy
Ease of submitting a claim & fast turnaround
The website makes it easy to submit a claim. The turnaround is quick and explanations are clear. They send clear email to keep me informed of the progress of my claim. They are fair in their coverage.
Insurer: Embrace
By: Dot Acosta
Fast and easy process
Fast and easy process
Insurer: Spot
By: Jessica Fernandez
Took forever to get my documents looked at and approved.
I had to send my invoices about 4 times before they were looked at and approved. I would get an email back, several days later saying "something was wrong with the invoices" and they couldn't fix it right now.
Insurer: Pets Plus Us
By: Crystal
Latest 1 comments
I’ve been fighting for three months to get my claims, I has to resend the same info multiple times. Then I heard nothing. Contacted them and spoke to someone. He says all was fine and a check was on the way. 2 weeks later I was again asked for the same information I had submitted three times. And the next day they sent me an email waiting since I haven’t sent it, they closed my claim. I’m changing companies I’ve had awful service. I shouldn’t have to fight for something I’m paying g for. I will also be changing my house insurance from them after this experience.
Super easy to enroll!
Super easy to enroll!
Insurer: Trupanion
By: Brenda Smock
Pets Best is the best
Awesome Pet Insurance and I highly recommend them. Very reasonable monthly premium.
Insurer: Pets Best
Veterinarian: Glenroads Veterinary Clinic, A Thrive Pet Healthcare Partner
By: Jan
Finally; an insurance company that does what they promise
Without Pets Best and Keene Veterinary Hospital I would be lost
Pets Best exceeded our expectations.
"I never paid any attention to stories about filing claims for pet insurance until I needed to use ours. Suddenly, my social media groups were filled with disappointed pet owners who had filed claims with other pet insurance companies and were denied for various reasons. Judging by others' experiences, I was sceptical that we would even get our claim partially paid. That wasn't the case with Pets Best. Within two weeks, I received an email telling me that my claim had been processed and a payment was on its way to my bank account. They paid exactly as the policy outlined. I always thought pet insurance was too expensive, but when we needed it for a very expensive emergency situation, I was thankful we had it. Thank you for exceeding our expectations. Luna's mom."
First time
First time submitting a claim, didn’t know what to expect but was able to get my vet bill reimbursed.
Insurer: Spot
By: joy