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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Excellent coverage for my pet
Excellent coverage for my pet! Easy to use app. Only slight criticism is claims process sometimes takes weeks.
Insurer: MetLife
By: LN
awesome experience
awesome experience, quick claim process
Insurer: Embrace
By: Tracy Green
Website and registration was very easy…
Website and registration was very easy to understand and use. Customer service was very helpful and answered all my questions.
Insurer: Prudent Pet
By: David Bower
Excellent insurance! Easy and straightforward!
Embrace covers exactly what they say they do. From what I bought, they pay for accidental vet visit invoices.
Insurer: Embrace
By: Ian Colwell
Easy to file and good turn around.
Easy to file and good turn around.
Insurer: Fetch
By: Wendy
Claim processing and app
Claim processing and app
Insurer: MetLife
By: ELIZABETH TADDEO
App is very easy to use
App is very easy to use. Updates give a clear understanding about what is being processed.
Insurer: MetLife
By: Nicole Tucker
Falsified my dogs breed, increased my premium
They changed their billing and now use an outside company so there's a minimum 3% surcharge on top of your monthly premium if you use a credit card. They want you to link your bank account to this unaffiliated company to avoid the surcharge, which is a huge no for me considering they falsified her breed on their own and increased one of my dogs premium an additional $100 a month. They changed my dogs breed, despite a letter from her veterinarian saying she is not the breed they changed her to, without my consent, which increased her monthly premium to an additional $100. They refuse to refund me the money they overcharged me. I had to have my vet write another letter clearly stating her breed, despite them having her current veterinary records with her correct breed listed on them. This company is one of the worst pet insurance companies around and I would never recommend them Healthy paws- I am not giving some random company a direct link to my bank account. That is absolutely insane. I signed up with your company, not the ones you contract with. And considering how you randomly increase her rate almost 100 a month, there is 0 chance im giving you access to my bank account. You can attempt to justify it any way you want, it's still deceptive and Im not the only one that has a problem with it based on reviews and what people say on social media. Now that my dogs had some claims, im stuck with your sub par company. My dogs name is Lottie. Ive spent more time on the phone with your reps regarding you guys changing her breed on your own than any other company or person in my life.
Insurer: Healthy Paws
By: Marisa
MetLife Pet Insurance
Great experience with MetLife. Customer service is always pleasant and knowledgeable and my claims are being paid in a timely manner
Insurer: MetLife
By: Sanda Lupulescu