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Lack of Communication is a Problem
I am a newer customer. After reading reviews and comparing plans, we went with the ASPCA plan. We just filed our first claim. I cannot believe what a hassle it was. We uploaded all the paperwork. It turns out, ASPCA insurance was calling our vet's office, hounding them for the paperwork I uploaded. So, I uploaded the paperwork again, and again. I emailed them once, and then twice, and then a third time. there is no phone number to contact them. My veterinarian contacted me, VERY angry, to ask me to stop the insurer from HOUNDING them for the paperwork that was ALREADY given to them! Now my vet's office is threatening to drop ME as a client for the incessant harassment from the ASPCA Insurer. And again, there is no number to call to talk to a HUMAN. They did not even reply to my many emails asking specifically WHAT was needed, so I was left guessing. My vet's office said that they recommend Trupanion specifically because of frequent issues like this with ASPCA. Based on this, I cannot recommend this insurer. I wish I had known about their very poor service before we signed up, and I will be researching insurers for the future with better service.
Insurer: ASPCA
By: Kay Bee
Very happy with Embrace Pet Insurance
We have been with Embrace Pet Insurance for almost 7 years, and very happy with the service.
Insurer: Embrace
By: Dayaker Rangineni
The best insurance for your pet!
The lady that helped me was so kind and amazing!!
Insurer: Nationwide
By: MARILYN
This company is great
This company is great! Customer Service is awesome as they are always helpful and normally are able to correct the request on the first try.
Insurer: Embrace
By: PATRICIA
Keep raising my monthly premium and…
Keep raising my monthly premium and never paying much for claims. Typical insurance
Insurer: Trupanion
By: Denise
I am so thankful that I chose Fetch
I am so thankful that I chose Fetch. Their claim process was very easy and I was kept informed of the status throughout. They reimbursed me very quickly with no issue and it was the full amount I expected with the coverage limits I had chosen.
Insurer: Fetch
By: Paula
A person always answers the phone
A person always answers the phone. Customer service is great very knowledgeable people.
Insurer: Trupanion
By: Max
Reliable and fast.
The website makes it so easy to submit claims and the speed with which Trupanion pays is exceptional. This is my 15th year with Trupanion and they are continually improving customer service, including the possibility for your vet submit the claim for you. Thank you for always being awesome.
Insurer: Trupanion
By: Nikki
Very Satisfied!
Embrace has been extremely efficient and timely with settling claims once they have been submitted. The customer service is exceptional!
Insurer: Embrace
By: Terry Young
Monthly pricing has gone up triple…
Monthly pricing has gone up triple since we started 3 years ago, other then that things are good
Insurer: Trupanion
By: Review