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Trupanion has been outstanding
With two exceptions, Trupanion customer service and commitment to paying on a timely basis has been superb. I have been with Trupanion since 2017 and would recommend the company without hesitation.
Insurer: Trupanion
By: Julie Brenner
Trupanion is the best for my fur daughter.
Trupanion is the best. They answer questions I have when I call so I can understand & explain well. I receive fast response to when I file a claim. After going over my claim I receive an e mail explaining exactly what's covered & what's not covered & why. I am happy I chose Trupanion for my fur daughter. I am very satisfied & highly recommend Trupanion.
Insurer: Trupanion
By: debbie k
The set up was very quick
The set up was very quick. Customer service a 10
Insurer: Nationwide
By: customer Tasha
Pets Best is Incredible Insurance
Our wonderful 6 year old dog was diagnosed with diabetes in May 2025. He went into diabetic ketoacidosis and had pancreatitis which put him in ICU for a week. We love him so much and felt he deserved a chance. We appreciate the amazing coverage he has through Pets Best. Filing claims has been easy and we are grateful for the care he is receiving and can afford thanks to Pets Best. Hunter's Vets at Desert Hills have been wonderful! They are so supportive and really want the best care for him.
company is truly a scam…
This insurance company is truly a scam when it comes to paying out. If it’s routine there’s not a problem. However don’t waste your time, energy, or money on any other plans. They will lie about contacting the vet office, lie about attaching files, lie about calling you back, and lie about what they need. I have been fighting this company for almost two months for insurance I pay for. If I’d just put everything I pay for this in an account I’d have had better luck. The last contact was being promised by a supervisor that multiple people would be written up for lying to a customer and not doing their jobs only to once again have the supervisor lie to us and again not reopen a claim that they had all the information on in the first place. Don’t waste your money. I’ve already sent in complaints to the better business bureau. It’s disappointing that they offer to help and just leave you in a worse spot with more stress when you animal has injuries .
Insurer: ASPCA
By: Shawna Houseman
Be aware of pre existing conditions…
Be aware of pre existing conditions clause. One bout of diarrhea within one year will exclude anything diarrhea related for one year. Typical insurance game.
Insurer: Embrace
By: R L
Great interaction and fast reimburstment
I turned in a claim and they processed it in 5 days. Very fast response. Thank you Fetch
Insurer: Fetch
By: June V
Wonderful customer support…
The support/customer service rep was very friendly and efficient. Got all of my questions answered very quickly and thoroughly.
Insurer: Fetch
By: Pamela Garver
Highly Recommend
I have had 4 dogs insured through Trupanion. The last two I called them on the way home from picking them up to bring them home. I have had a dog with two major long term illnesses and they have covered both for years with no surprises. They are professional and compassionate. I couldn’t be more pleased with Trupanion.
Insurer: Trupanion
By: Donna