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PHI for Leo and Tikki!!
I recently switched pet insurance to PHI in April. I can't give a full review as they are still gathering info for my claim for Leo. However they have been very good at communicating.
Insurer: PHI Direct
By: Marie
Absolutely satisfied with how easy it is to handle claims, very friendly service.
Absolutely satisfied with how easy it
Insurer: Trupanion
By: Ann
Good coverage but terrible claims processes
Metlife has wonderful humans and are great when talking directly to them. They also have great coverage in that they cover preventatives, and have decent rates. However, their claims process is miserable compared to alternatives like Trupanion. The submission process manages to be rigid and clunky at the same time- and does not allow for enough information on the forms, which then necessitates additional requests for information. Those requests often get lost in review, causing additional delays. I have had several claims take more than 30 days to process and take multiple calls to try to get their own teams to understand that they already had the information they need.
Insurer: MetLife
By: John Doe
Healthy Paws is THE best insurance company. Period.
I can not sing the praises of Healthy Paws enough. I have been with them for 7 years and am amazed daily by what a great company they are (considering the reputation most insurance companies have.) They review claims quickly, fairly and reimburse you for benefits in a matter of days straight to your bank account. The scope of what they cover is impressive and the yearly increase in their premiums has always been fair and reasonable. I left them briefly a few years back based on big promises made by a competing insurance company. It was a terrible experience. Their competitor took forever to review our claim and in the end came back and covered almost nothing. I came back to Healthy Paws and will never use a different company again. Most recently my dog had to have surgery. Not only did Healthy Paws cover the majority of the cost, they even emailed me to check in on my dog’s recovery a few weeks later. Thank you Healthy Paws for putting my faith back into insurance companies.
Insurer: Healthy Paws
By: Nicky
Izzy's heart
They were very helpful and we are happy with this company
Insurer: Pets Best
By: Karen
Fast and efficient refund!
"My kitty had a seizure at the vet's office and they sent me to an emergency hospital since they had given her a med for the seizure and she needed monitoring (and they were closing early) they asked me if I wanted to do imaging to get to the bottom of it and I said yes and they reffered me to a neurologist and they did all sorts of testing and imaging and I maxed out my credit card to pay for it but I had trust on petsbest because you guys always come thru and cover whatever it is. My refund/rebate was processed quickly and I was able to pay it back before the due date of my credit card. So I'm thankful to you guys a lot!! I'm gonna be a customer forever! "
Excellent Customer Service
Care and timely service with no Hassell
Insurer: Trupanion
By: Kathleen
Frustating
Frustrating about long time payout from Metlife and requesting documents again when already submitted also trying to raise the amount payout for to higher and mentioned only do 30 days prior new benefit and in California there is no rewards for member
Insurer: MetLife
By: Jennifer Ta
Quick turn around with claim
Quick turn around with claim
Insurer: Spot
By: Julie Sarabia
Confidence When You Need It
As usual, you never see it coming. Suddenly my dog became lethargic, stopped playing, stood in front of his food bowl for a minute before half-heartedly eating. I sometimes ponder the importance of the monthly premium for pet insurance, at least when things are going well. But suddenly they aren't, and I'm happy to not have to worry about making choices due to finances at least. Turns out Lincoln had spiked a fever, and after bloodwork and an x-ray, it was still a mystery. My vet's best guess was to treat with antibiotics, which she said in a small amount of mystery cases such as this, helped resolve the problem. A good guess, and Lincoln recovered well within just a few days. Within a couple weeks after filing my claim, Pets Best reimbursed me, and sent me my EOB, all which were completely easy to understand. In my experience, this has been consistent behavior for this company over Lincoln's entire lifetime since puppyhood. He is now 8, and it's a no brainer for me anymore.