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Takes to long to process claims,
Takes to long to process claims, sometimes quick sometimes to long, they take my monthly payment quick, I want my reimbursement quick
Insurer: MetLife
By: Ed Senko or Nicole Joseph
Amount of time to settle my claim
I didn't like how long it took for my claim to be settled. I did like that once it was settled I received reimbursement quickly. I did chat with a representative as well and they were helpful.
Insurer: MetLife
By: Lynne
Just Great
Just Great! I was undecided if a pet insurance was worth it, but it has been the best experience! Easy to do claims and quick turnaround!
Insurer: MetLife
By: Carmen
Disappointed in your company
When I first chose your insurance for my pet I had no problems. Claims I submitted were processed and paid promptly usually within 2 weeks. For the past year I’ve had nothing but frustration and aggravation dealing with your company. I submit my claims for my cats UR prescription cat food monthly as I have for the past couple of years and after waiting weeks I get an email I have information missing. Usually my cats name and line item on the invoice. The invoice has always listed my cats name, Shrimp and the line item which is a case of prescription UR canned food. I submit the same invoice again, noting my cats name and order, wait another couple of weeks and receive another email telling me I am missing that information again. All in all it takes months of back and forth and sometimes phone calls to finally get my reimbursement. In the meantime I am purchasing more cat food, submitting more claims and going thru the same aggravation. You definitely need better trained employees because I couldn’t make the information any clearer when I submit claims
Insurer: MetLife
By: Nick
Franklin was very professional and…
Franklin was very professional and extremely knowledgeable and helpful
Insurer: Nationwide
By: Meghan Merkel
Always great to work with
Always great to work with
Insurer: MetLife
By: Rhonda AKERS
Excellent customer success with easy…
Excellent customer success with easy -to-follow instructions
Insurer: MetLife
By: Ericka
You guys are the best hands down
You guys are the best hands down! Best customer service, and everyone is always so friendly and helpful when i call. Thank you!!!!
Insurer: MetLife
By: BRIGITTE THOMPSON
Justin W
Justin W. responded to my call inquiring about the details of insurance coverage for my cat, Nala. Through the years, I have had at least 1 cat, if not more, and am absolutely aware of costs of getting the best care possible for my cats. While I have had cats, I have never had pet insurance. With costs being so high for many vet services, I decided that this time 'round, ensuring best care for Nala means having insurance to keep her health in check. Justin W. was professional, patient, and knowledgeable. He advised me of the benefits available, and ensured I understood the specifics of the policy re coverage for my fur baby. After answering all my questions,the call concluded with me having peace of mind knowing if Nala needs medical attention, she will get it without it causing hardship to either her or me. Insurance or not, she would get whatever help she needs, but knowing I have coverage to help with her needs gives me peace of mind. Thank you Justin for your kindness, and patience. You represent Fetch Insurance in the most professional manner possible, and are an absolute asset to your employer. Thanks for your help!
Insurer: Fetch Canada
By: Meeshka