220,075+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 220,075 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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She was awesome!!
She was awesome!!! Explained and walked me through everything!!
Insurer: Fetch
By: Deanna
Doubled our rated without explanation
I went with Healthy Paws several years ago because of the mostly positive reviews, but I have been very disappointed with their customer service and billing. They just DOUBLED our monthly rate without getting approval and it was really hard to get answers about this on-line. Super frustrating experience
Insurer: Healthy Paws
By: Lisa C
Amazing efficiency!
Prompt, efficient payment! Amazing service!
Insurer: Trupanion
By: Diane
If I could give 0 stars I would
If I could give 0 stars I would. My monthly not only increased from 120 a month all the way to now 258 a month. For two cats. And even though I didn’t experience these issues before, what you guys have done lately is beyond words. In a really bad way. My cats have gotten their teeth cleaned for the past 3 yeas, while they were insured under Met Life, never had an issue with claims or refunds. But the last time which was well over a month and a half ago. They got their teeth cleaned and I submitted my claims right away. Tell me why is MAY 26th and I still haven’t received any money regardless of having called and spoken to multiple associates and representatives (MORE THAN 10 different people) they all said they would reach back out to me, which non did. Now here’s the thing. On my end it’s showing that claim as closed/solved&paid… guess what? I have not received any money. Despite speaking with multiple different people and them supposedly putting a note for the billing department to reissue the payment. The wait has become unbearable because we’re not talking about $25. We are talking almost $1000. So please be diligent and process my refund with urgency. This is a big amount of money and mostly in this economy. I am beyond disappointed and dissatisfied with this company and how you chose to deal with my claim. please solve this as a matter of urgency. I’ve contacted you guys over emails, that never get replied, through the app where I can never get a hold of a human as well as the phone which I’ve called and spoken with different individuals over 10 times. Thank you, I hope this can get resolved with a sense of URGENCY. Otherwise I will go bankrupt. I’m just a young responsible woman who’s never missed a payment and has been loyal to Met life for years in consecutive. Please HELP IS NEEDED WITH URGENCY REGARDING THIS MATTER.
Insurer: MetLife
By: Dissatisfied Customer
Ease of filing and standing by your…
Ease of filing and standing by your claims
Insurer: Trupanion
By: Stephanie S-NewJersey
Amazing
This was my first claim since we put our dog on the insurance and it was so easy. It only took a couple minutes and I got the refund in just three days.
Insurer: MetLife
By: Ronda
Questions were easy to read and…
Questions were easy to read and understand. Benefits were broken down and comprehensive.
Insurer: MetLife
By: Randall White
Thank you Aileen for answering my 1…
Thank you Aileen for answering my 1 million questions! I feel great about the policy we set up for side 🙏🏼
Insurer: Fetch Canada
By: Lisa Dagg
You handled my claims promptly and sent…
You handled my claims promptly and sent refunds immediately, which I really needed. I told my veet I felt so sorry for pet owners who could not treat their pets because they didn't have pet insurance. Thank you PUMPKIN!
Insurer: Pumpkin
By: customer
Applying for the refund was easy
Applying for the refund was easy, simple. I received the refund in a reasonable length of time.
Insurer: Pumpkin
By: Frances