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Pet parents across the U.S. and Canada have left over 220,075 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Waiting period and "pre-existing condition" nonsense
Had a terrible experience regarding my very first claim for my 9 year old female lab. She started limping-caused by either a dog park injury or onset of arthritis. Prudent Pet denied the claim, saying it was still the waiting period (it wasn't- waiting period ended 2 days before the injury/illness). When I appealed, it changed its rationale for the rejection-now said it was a "pre-existing" condition because my vet had recommended starting joint supplements as a preventative one month before I bought the insurance. Also ridiculously claimed that the vet visit for the limping was within the waiting period. I politely challenged them to show me where the vet summary said my dog had had a arthritis diagnosis- PP couldn't. I subsequently read other reviews that said PP often rejects claims on older dogs. Lesson learned. Will now pursue other options, ie Chewy insurance.
Insurer: Prudent Pet
By: Abby Stavitsky
You guys made it easy to apply
You guys made it easy to apply. I wasn’t sure about this plan but it was a great choice to make.
Insurer: Nationwide
By: customer
Terriable business. Claim was NOT process and it's an annual vaccination!
Terriable business. They didn't process my claim for a regular annual vaccination for 4 weeks! Just keep sending emails back and force but continue NOT processing a request. Doesn't matter how many proof documents you upload or what your vet clinic said they keep HOLDING your request and don't pay. Be advice. Dissapointed! Claim was NOT process and it's an annual vaccination!
Insurer: Spot
By: Tvir Rtvir
they've been so responsive with the…
they've been so responsive with the multiple surgeries my pup has had to have!
Insurer: Healthy Paws
By: paulina cholewinski
Good customer service.
Customer service
Insurer: Prudent Pet
By: dejdejvwjgmail.com
easy to understand and quick to complete
easy to understand and quick to complete
Insurer: MetLife
By: Laura Leahy
Easy to work with and reasonable rates!
Easy to work with and reasonable rates!
Insurer: Sonnet
By: Jim Telford
Pet Insurace
The site was easy to navigate
Insurer: MetLife
By: Michael Baldrini