With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.
Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.
3
out of 10
Complete lack of communication about double charges on the account
This company. Ugh. I used to love them until they double charged me for two out of three pets that I have. They didn’t let me know about the double charge, and when I asked for a refund they said they don’t do that. They make so much money from every single pet owner and pets and they still do underhanded things to steal and hold money from loyal customers. I have had my policy for almost three years. Choose a different , more honest company that won’t hoard your cash.
Buy your pet insurance somewhere else! The guy on the corner would have better customer service.
I sell this stuff and I'm telling you, "Don't buy from Pet's Best." I would rather miss a sale than saddle a client with this company's policy. The customer service is dismal. Chat, but cannot ever reach anyone that actually makes decisions. They even tell you in chat, "they don't talk directly with customers'" A lot of good that does when you have a question beyond, "How much do I owe?" You can reach these same people that you chat with via phone, and a 45 minute hold, to be told the same thing. The policy looks great, but there is absolutely NOTHING there to back it up.
Recent claim was resolved in a professional and expedited manner. I took a survey and it recorded an inaccurate response and I couldn’t go back. I would highly recommend this company!!!
I submitted new clain for 2021 for wellness exam and vaccination tier. The would not include the wellness exam amount allowed as per policy. The last exam was 7/15 / 2020 -last year. This new one done 8/4/2021 a whole year and week after the last. I do not know why they sited maximum had been used. when this was a new year. So I am not happy .
I’ve always been skeptical about pet insurance and have heard horror stories from other pet owners about insurance they had purchased. Trupanion is an outstanding exception. Filing a claim was so easy and customer service was outstanding, to say the least. My claim and payment were processed in record time!
