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Great Customer Seevice
I submitted an invoice for my dog’s Rimadyl. I never had a problem before but it was denied! I called Pets Best and the customer service representative confirmed it should be covered. They told me they were elevating it to a supervisor and no need to resubmit. I got an email telling me my claim had been approved and am awaiting reimbursement. Thank you to the outstanding customer service. The premiums have risen quite a bit over the last 4 years but having the peace of mind if I need to use my insurance is worth it. Pets Best has great coverage and options and I am always satisfied with the customer service.
Insurer: Pets Best
By: Sarah Rideout
I have had the best experience with…
I have had the best experience with Metlife Pet insurance. Customer service is fast, friendly, and very helpful and claims take no time at all. Would definitely recommend Metlife Pet Insurance to anyone that wants to cover their fur babies.
Insurer: MetLife
By: Dana Bahr
Claims processing is streamline easy
The process is so easy. You just snap a picture of your paid invoice, and send it to pets best..
Favorite Pet Insurance!
We have a very active Australian Shepherd that seems to find himself in interesting positions where he ends up getting hurt. Pets best has been amazing with helping cover our vet costs over the years! I would highly recommend them to anyone looking for pet insurance.
Pets Best is the very Best
They immediately paid my claim. I uploaded the receipt from my Vet. They notified me the next day that my claim was paid.
Prompt attention and quick to respond…
Prompt attention and quick to respond to inquiry and request. Customer Service appear knowledgeable and very friendly.
Insurer: Prudent Pet
By: nquintgmail.com
Still trying to decide if this insurance is worth the cost
About 18 months of coverage and I'm still trying to decide if it's a good deal. I pay to cover our two dogs for their routine veterinary health maintenance and for emergency/sickness care, as well as pharmacy. So far, fortunately, all our claims were for routine preventive care. I've found the reimbursement levels to be disappointing, and the claims review process a bit opaque and sometimes not satisfactory. When our 5 year-old dog went in for routine dental exam + extractions under anaesthesia, the claim was rejected on the basis that a vet had previously indicated a finding of gingivitis, which rendered all his dental care "pre-existing condition". Of course we wouldn't have scheduled dental care based on a finding of gingivitis alone, and anyway that sort of cleaning IS part of routine dental care in a normal healthy dog. So I've come to realize they skimp on reimbursement. I haven't discontinued yet because I hope that perhaps the insurance will prove itself when there are real health emergencies that are costly to address. I'm not holding my breath.
Insurer: Spot
By: ZYC
Claim processing
Submitting a claim is very easy. I received my reimbursement very quickly.
Great company and customer service…
Great company and customer service staff! Also willing to listen and help as much as they can!
Insurer: Spot
By: Omar Kalala
Timely Manner
The review was done in a timely manner.
Insurer: MetLife
By: bjraphelt