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Exceptional App & Customer Service
The app is so easy to you and if you have to speak to anyone for help they are always so polite and knowledgeable.
Insurer: MetLife
By: Ronald Burke Jr
I had let my policy expire (by…
I had let my policy expire (by accident). Michael helped me reestablish my dog's policy. Really good customer service while I was upset about my carelessness.
Insurer: Nationwide
By: customer
Work in a timely fashion to process…
Work in a timely fashion to process claims.
Insurer: MetLife
By: elaine worthey
It’s been a savior for us
It’s been a savior for us. Fair and caring. Unfortunately we had several expensive issues with our two dogs, and I wish we never had to use the insurance, but am I glad we had it when dealing with such traumatic experiences including cancer and leg issues. Highly recommend.
Insurer: Trupanion
By: Lita
We appreciate you are in a business…
We appreciate you are in a business that is complex AND subjective. Our concern is being able to communicate effectively. Recently we've had a problem that was cleared by a Vet call. But this is not good as it ties up the vet and diverts from his/her job. Forms are not friendly and difficult to fill as the correct answers are sometimes guesswork.
Insurer: Trupanion
By: STEVE
Great Service
I mainly gave five because of your improvement over last 18 months. The people that I work with have been great-very professional people. Un fortunately two of my pets are with a different company and I can not change to Met Life due to pre-existing conditions. Otherwise I would have insurance for all my pets with you
Insurer: MetLife
By: Deborah Holland
awesome and courteous people
awesome and courteous people
Insurer: Nationwide
By: customerTeresa Burton
I sent in my claim and they got to it…
I sent in my claim and they got to it promptly. No headache or worrying. They are polite and kind and very fair.
Insurer: Embrace
By: DEBORAH SONNER
From Price Gouged To Perfection!
Easy clear and price is perfect
Insurer: Nationwide
By: AEB
Simple…
It was simple answer a few questions and upload photos of my vet reports and receipts into the Metlife Pet app. Received emails on receipt, when they were being reviewed, approved, and when deposited directly to my account.
Insurer: MetLife
By: Michael Presnal