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Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I used to love MetLife
I used to love MetLife. Now, they take a really long time to process claims and sometimes customer service isn’t great. I lost one of my dogs in Nov 2024 (my policy doesn’t renew until June). I called to report my pups death. I was informed that removing her would increase my rate (substantially) and if I did so, my deductible resets. Whaaat?
Insurer: MetLife
By: customer
pointless to call
I feel like it is pointless to call, there never seems to be a good answer for rate increases or cost discrepancies. They just basically say you are screwed, good luck changing things at the next enrollment period!
Insurer: Nationwide
By: Amanda Meyers
Express On-Line Application Process
The on-line application process was easy to follow and gave all the information needed. This was definitely one of the better on-line experiences I have gone through.
Insurer: Nationwide
By: D Bender
Great Company
Great Company The coverage is excellent.
Insurer: MetLife
By: Chuck Poole
Excellent help for a first time claimant.
I'm not versed on submitting claims at all. So the representative that I spoke with explained exactly how I have to meet my deductible. He was very helpful and explained it well.
Insurer: Fetch
By: Corinne
Easy to use App!
The MetLife Pet Insurance App is very easy to use. I like being able to take photos of documents and easily upload them. There was a very quick turnaround time for receiving my reimbursement.
Insurer: MetLife
By: Gracie's Mom
Great Experience
I had researched several pet insurance policies and felt overwhelmed. I called Fetch and Laura was the representative I spoke with. She was very helpful and found a policy that worked for me. She explained all the coverage options. I was so happy with my policy, that I called back a week later to add a wellness policy to what I had purchased. Of course I asked for Laura!!
Insurer: Fetch
By: Denyse
I had a problem uploading files for a…
I had a problem uploading files for a claim, so I contacted Support. She walked me through the upload process again, and I still was not able to upload the files. She then walked me through what was needed to file the claim through email, and that went smoothly. I can honestly say the warmth of her personality came through in how she interacted with me, and this was easily the best support person I have ever dealt with.
Insurer: Fetch
By: Bob Jordan
Claim processed promptly
Claim processed promptly
Insurer: Spot
By: Arie Moses