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Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I have decided to leave Best Pets
I have decided to leave Best Pets due to a series of recurring issues that have been inconvenient and frustrating to deal with, especially considering the long-term impact on my pets’ health coverage. Lack of direct communication with claim handlers: In one case involving my dog, I had multiple vet visits and submitted a main claim with all bills. However, one invoice was left out and submitted later, after the claim was closed. It was then rejected as a duplicate. Despite multiple calls to explain the situation, I was never able to speak directly with the adjuster. Each time I spoke with a different representative, the information was not processed correctly, leading to wasted time and unnecessary frustration. Unnecessary automated responses: I repeatedly received system-generated messages requesting medical records, even though all required records had been uploaded to your platform with each claim. Excessive delays in processing claims: The only reimbursement I received took more than three months to process. Overall, I feel I have paid for a full year of coverage but received poor customer service, inefficient claim processing, and an automated system that creates more problems than it solves. Being forced to constantly call and explain the same situation to different representatives—without access to the person actually handling my claim—has made the process unnecessarily complicated. Unfortunately, this experience has not only caused me to lose confidence in your service but has also resulted in a permanent impact: any future insurer will now consider certain conditions as pre-existing and will never cover them again, despite the fact that I maintained and paid for coverage during this entire year. This is not a decision I take lightly, but I cannot justify continuing with a provider whose processes and communication barriers ultimately harm the very purpose of having pet insurance. Sincerely,
Insurer: Pets Best
By: Patricia Martinez Cue
Love PetEmbrace!
we have had PetEmbrace for about 10 years now and have always been great, customer service friendly, and responsive. We love this insurance for out pets and would highly recommend.
Insurer: Embrace
By: Anthony Reyna
My agent was extremely knowledgeable
My agent was extremely knowledgeable, understands the system and the plans and was able to answer all my questions very quickly. Although I was having issues with my plan online - she was able to quickly help me. It was a refreshing experience in customer service.
Insurer: Nationwide
By: Jennifer
It couldnt be easier
It couldnt be easier. All I had to do was scan the required documents. The kept in touch with me during the processing period. I was all very fast. They were great!
Insurer: Fetch
By: Angela
Pumpkin has made it possible for my…
Pumpkin has made it possible for my little fella to live his best life!
Insurer: Pumpkin
By: Lisa
Process claims quickly
They are quick to review and process your claim. They always check on your pet. All around great insurance! I would recommend to anyone.
Insurer: Healthy Paws
By: Linda B
Still a great value
Although I upped my cat's deductible to keep premiums stable as he reached "senior" status, overall the cost of his pet insurance over his lifetime so far has been well under payments for claims. Having the peace of mind that he can receive the excellent care our vet provides is priceless.
The quality of coverage is unmatched
The quality of coverage is unmatched. I have preventative, accident/illness coverage for both of my dogs and ultimately it’s the utmost peace of mind. Having to receive care no longer leaves me worried about the financial aspect of making decisions. My only dissatisfaction is really around operational excellence and lack of attention to detail from a claims processing standpoint. On multiple occasions I’m told you all are awaiting documents that have already been provided. On one occasion specifically, the documents provided had been added to a completely new claim rather than the open claim, which increased processing time and resulted in me reaching out in confusion.
Insurer: MetLife
By: Liy
Easy app to use and to file claims.
Easy app to use and to file claims.
Insurer: MetLife
By: Kevin Mcmillian
It’s nice to know all my pets have …
It’s nice to know all my pets have this coverage when there is an emergency
Insurer: Nationwide
By: Anna A