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Personable, kind-hearted & supportive
Very personable and wonderful to speak to. Professional and yet very comfortable to talk and ask questions to, like a best friend! I contacted her email so she could call me, ensuring I could speak with her instead of someone else.
Insurer: Fetch Canada
By: Eliza John
Claims are processed very fast.
My claimed was processed very quick and I got my money back pretty soon. Tks
Insurer: Pumpkin
By: Patricia Coello
Professional, helpful, and user friendly
I appreciate the option of having pet insurance. My previous experience and the current one is amazing and submitting the claims online is very user friendly. I spoke with a representative who was very helpful and professional.
Insurer: Embrace
By: Elaine
HORRIBLE. ABSOLUTELY HORRIBLE.
I am writing, yet again, to express my growing frustration and disappointment regarding a recurring issue with my monthly claims—an issue that has persisted for nearly three years without resolution. Despite providing clear, written documentation from my veterinarian—filed with my account—stating that both of my dogs require AGE every month, your team continues to process these claims incorrectly. I submit this documentation with every invoice and even highlight the AGE section to eliminate any possibility of confusion, yet the same mistake occurs month after month. This repeated failure is inexcusable. It demonstrates either a serious lack of training within your claims department or a complete breakdown in internal processes. I have been given the same tired explanations for years: new staff, understaffing, account flags being “missed,” system issues. At this point, those excuses are not only insufficient—they are insulting. Three years is more than enough time to identify the problem and implement a permanent fix. Your service is failing to meet even the most basic standards of accuracy and accountability. As a paying customer, I expect consistency, reliability, and professionalism. What I am receiving instead is systemic incompetence and indifference. Were it not for the restrictions posed by pre-existing condition exclusions, I would have moved on long ago. Sadly, I am effectively trapped in a relationship with a provider that repeatedly demonstrates it cannot meet its obligations. I am formally requesting that this issue be escalated to a senior-level decision-maker with the authority and competence to implement a systemic resolution. I should not be forced to waste my time each month correcting the same preventable error. This is wholly unacceptable and deeply disrespectful of my time, my effort, and my loyalty as a long-term customer. Furthermore, I find it entirely inappropriate to be told that I must contact your office *again* when this issue has already been flagged multiple times. If resolution is truly a priority, the responsibility should be on *you* to contact *me*—not the other way around. I expect a prompt and thorough response to this message, along with confirmation that meaningful corrective action is being taken. Enough is enough.
Insurer: MetLife
By: Corey
Filing claims via email is very easy - great all aroudn
Filing claims via email is very easy, and I prefer it over the app. I appreciate the immediate responses and the fast payout.
Insurer: Fetch
By: Ozzy
I will be filing a complaint with the…
I will be filing a complaint with the BBB, we have been a customer for about 10 years, with no lapse of coverage or ever exceeding what we have paid. Embrace has increased our premium over 100% to almost $500 a month. When I called them they said it happens to everyone. My dogs have been somewhat healthy, we have been loyal and they increase our premium to bully us out of our already minimal coverage. This company is sad, when you need your coverage they will take advantage of you. Word of advice don’t give them money, put what you would pay monthly aside and hope you don’t exceed that.
Insurer: Embrace
By: brandon williams
Saved my boy’s life!
When my Roswell couldn’t breathe and had to be rushed to the emergency vet, I didn’t have to think twice about getting him the care he needed to stay alive thanks to Healthy Paws. Being able to focus on preparing for the best or worst possibilities and then thankfully recovery instead of worrying about costs lightened the emotional load so much. Follow-up care has been worry-free also, making it possible to deal with the many issues that came as a result of the original emergency. The care team provided the itemized invoices and making a claim took roughly 30 seconds. The Healthy Paws team values fast review and reimbursement and provides detailed reports of coverage within days. We have trusted Healthy Paws with our peace of mind for both our Sphynx since they were born and will for the rest of their lives!
Insurer: Healthy Paws
By: Patty
This company discourages claims
This company discourages claims. Does not pay claims. They want six months of records from your veterinarian even when your pet is not yet six months old! How do you manage that? My veterinarians are busy enough without Figo bothering them, for goodness sake!
Insurer: Figo
By: Pat
Easy to submit a claim
Easy to submit a claim, and received a resolution quickly.
Insurer: MetLife
By: Shannon
I’ve been paying for insurance for my…
I’ve been paying for insurance for my animals for 17 years. I’m so grateful that your company is really helping me out through this hard time. With my dog Maverick and his condition it gives me hope that he will live a few more years. The doctor gives him three months with his cancer. Having your company gives me hope that he will live a lot longer. Thank you
Insurer: Figo
By: Deanna