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Pet parents across the U.S. and Canada have left over 207,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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My experience was fast and easy
My experience was fast and easy. No extra things to worry about.
Insurer: MetLife
By: ilo
Spot was responsive (quick to respond) - 100% satisfaction!
Spot was responsive (quick to respond), diligent (no delays), and conclusive (made a decision on my claim and I immediately received a check). I highly recommend Spot Pet Insurance! We have had the insurance for several years and this was our first claim so didn't know what to expect but was 100% satisfied!
Insurer: Spot
By: Beth Califano
easy breezy
super easy and quick
Insurer: MetLife
By: KIVILCIM SUNGUR-STASIK
This insurance has been a lifesaver for…
This insurance has been a lifesaver for us. When we adopted our dog, we had no idea she would have the medical issues that she has, filing a claim is easy and receiving payment is fast. I recommend them to everyone I encounter who has a pet.
Insurer: MetLife
By: customer
Quick form
Quick form. I wish all the info about waiting periods FAQs etc were on the enrollment part of the site- I had to Google to find this info
Insurer: MetLife
By: Dena
Easy to use
Easy to use, and results came quick.
Insurer: MetLife
By: customer
Ease of interaction w/ MetLife.
Ease of interaction w/ MetLife.
Insurer: MetLife
By: customer
I normally don’t leave negative…
I normally don’t leave negative reviews, but my pup had surgery about a month ago to remove a growing mass that thankfully turned out to be benign. The surgery was quite expensive, so I used the portal to file a claim. Unfortunately, the claim was denied because during our waiting period over a year ago we noted that our pup had a cyst on top of the skin (similar to a pimple) in the general area, but not the same area of the growth that later developed below the skin a year later. I’ve tried explaining multiple times that this is not the same issue that was originally noted in the chart, but I haven’t had any success getting that across. Prudent Health did open a dispute on the claim and reached out to our vet about a week ago, but there haven’t been any updates since. When I contacted my vet, they said they didn’t appear to have received the documents (or they may have been deleted accidentally), so I asked Prudent Health to resend them. I’ve reached out again to request that the additional document request be resent, but this whole process has been a nightmare and has created a lot of administrative burden. I do want to point out that the representatives I spoke with were very friendly and seemed genuinely empathetic and understanding, which is why I still gave two stars. However, the overall experience reminds me of insurance practices from when preexisting conditions weren’t covered and insurance companies used whatever pretext possible to deny the claims. I’m not saying that’s what’s happening here but eerily reminiscent. I’m hoping this is just an administrative oversight and that it gets resolved soon.
Insurer: Prudent Pet
By: Onyx Mosleh
It works
It works. Its simple, I havnt had any troubles with the insurance.
Insurer: MetLife
By: Ivan Rusev