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Pet parents across the U.S. and Canada have left over 207,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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After eight years with Healthy Paws
After eight years with Healthy Paws, my premium is increasing from $155.33 to $339 per month — a 118% jump. What began as about $35 per pet has now risen to $131 for one dog and $208 for the other starting in August. I understand that premiums can increase due to age, inflation, and rising veterinary costs. But an increase of this magnitude feels extreme and was never clearly communicated when I enrolled. Reasonable adjustments are expected — doubling the premium is another matter. Because of this increase, I ultimately had to cancel the insurance. What makes this particularly frustrating is that for one of my dogs I paid premiums consistently for years and barely used the policy. The explanations provided so far (age, region, veterinary trends) are very general and lack transparency. Without concrete data or clear rate filings, it’s difficult to understand how such a dramatic increase is determined. I chose pet insurance so my dogs would be protected as they age, not so I’d be priced out of coverage when they might need it most. At the very least, long-term customers deserve clearer transparency around how premiums are calculated and why increases of this scale occur.
Insurer: Healthy Paws
By: Swetlana Xenia Falke
Clean office
Clean office, very attentive to your questions and great customer service, made my baby comfortable
Insurer: Spot
By: Snuggles
Excellent customer service
Excellent customer service
Insurer: MetLife
By: Sarabjit
Crazy Reason for Denial
I waited more than an hour on the phone to contest my claim that my dog's mass was a pre-existing condition. His waiting period ended on November 20th 2025. I saw the vet on February 19th because a small bump on his leg had started to turn scabby over the past few weeks. Told the vet during the visit that I had first seen the bump "maybe a couple months ago?" They denied it based on that claim- because "a couple months ago" would technically have been ONE DAY before the waiting period. Nevermind that it didn't start getting scabby until a few weeks ago. What a scam.
Insurer: Pets Best
By: Sarah Griffiths
Easy Transaction process
Easy Transaction process
Insurer: MetLife
By: Omar Terrazas
Everything was quite easy
Everything was quite easy. We've never had pet insurance before and we chose ASPCA because of the cost and all of the things you cover. We are getting our first reimbursement soon!
Insurer: ASPCA
By: Wendy Ehrhardt
Should have done this years ago!
Enrollment was incredibly easy, benefits are comparable to our past insurance but with a much better rate. Should have done this years ago!
Insurer: MetLife
By: JULIA GOSS
Outstanding customer service
Agent was very knowledgeable and provided amazing customer service.
Insurer: Nationwide
By: Krysta