5
out of 5
Verified
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5
out of 5
Verified
Ms
Because I had some questions about sign up charges and a phonecard I made was promptly answered, the questions quickly explained and answered by a young lady who spoke with no accent
- INSURER: Trupanion
- POSTED: 05/30/2023
- BY: Gayle
- BREED: Havanese
- AGE OF PET: 0 - 3
5
out of 5
Verified
Great experience
It was easy.
- INSURER: Trupanion Canada
- POSTED: 05/30/2023
- BY: randy
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
4
out of 5
Verified
Trupanion review
I am usually not one to complain, but I was first put on the phone with a woman with a southern accent. I think her name started with an S, maybe Sharron or Shannon? She was extremely rude to me when I told her I picked up my kitten from a breeder the day prior in a state that I do not live in. She told me I needed to be honest and that I was lying to her over the phone. She then pretended to not hear me and told me to call Trupanion back to be connected to another advisor which I did. I had no issues with the next person I was on the phone with. He was very kind and understanding. He helped me get set up with Trupanion quickly.
- INSURER: Trupanion
- POSTED: 05/30/2023
- BY: Miranda
- BREED: Sphynx
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Bon service!
Référer par le vétérinaire.
- INSURER: Trupanion Canada
- POSTED: 05/30/2023
- BY: Carmen
- BREED: Cockapoo
- AGE OF PET: 0 - 3
4
out of 5
Verified
Had some invoice processing issues
The first time I submitted my invoices on the website, I got the initial emails saying they were received. But weeks went by and nothing happened (and I didnât contact customer support sooner due to message at top of web site indicated system upgrade was slowing claims). When I did call, agent had no record of the invoices and suggested that app was more reliable for invoice submission, noting I should have received a follow up email a couple of days after the initial email. When I resubmitted them, they were process quickly and indicated they were paid, but no money was deposited into my bank account. So I followed up with customer support again and I was told they attempted to send funds to me but my bank had no record of the account number ( I accidentally transposed the last two digits). Iâm told a check was sent instead. My frustration comes from the lack of communication about the bank issue. If I hadnât followed up with customer support, I would not have known there was a check sent to me. I couldâve corrected my account number if I received an email notifying me about the problem with the bank account and now, after waiting well over a month from my initial submission, I have to pray the check isnât stolen and washed in my local post office because there is someone rogue working there. Iâm only giving a high rating on the claim because customer support when contacted was always helpful,and because I know how fast claims are processed when paid directly to oneâs vet ( which in this case wasnât an option).
- INSURER: Trupanion
- POSTED: 05/30/2023
- BY: Elissa
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Excellent insurance for pets
I’ve been with PetPlusUs for not dogs for over 8 years. Many claims. Excellent coverage- faithful to the agreement. No questions asked, all claims covered.
- INSURER: Pets Plus Us
- POSTED: 05/29/2023
- BY: Virginia
- BREED: Poodle - Standard
- AGE OF PET: 7 - 10