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Overall pleased so far but waiting to meet my deductible!
Overall pleased so far, but waiting to meet my deductible!
Insurer: Trupanion
By: Steven
I have had my pet insurance with Trupanion for 15 months now and I am so happy and satisfied that I chose Trupanion for my 2 Fur babies Snowden and Mia.
I have had my pet insurance with Trupanion for 15 months now and I am so happy and satisfied that I chose Trupanion for my 2 Fur babies Snowden and Mia. Everytime I need any assistance everyone is so very helpful. 5 Stars Thank you Josephine
Insurer: Trupanion
By: Jaye
Easy to contact easy process to submit claims
Easy to contact, easy process to submit claims
Insurer: Trupanion
By: Sue
THE BEST
Trupanion is simply the best, the customer service is outstanding, the process is VERY easy, efficient, thorough AND easy to understand!
Insurer: Trupanion
By: Rachel
Friendly helpful efficient knowledgeable
Friendly, helpful, efficient, knowledgeable
Insurer: Trupanion
By: Val
Cooper's Mom
Each time I file a claim it is so easy to do online and you always get email communication on the status and resolution of your claim in a very timely manner.
Insurer: Trupanion
By: Jane
Super happy with the customer service they all ask about my pets and how they're doing and all of the reps just seem like kind people.
Super happy with the customer service , they all ask about my pets and how they're doing and all of the reps just seem like kind people. Had a problem with my previous vet not responding and Trupanion kept trying to make contact instead of giving up or just trying once.
Insurer: Trupanion
By: Ariana
Jason listened to me and my frustration over past claims and Several phone calls not being applied to the deductible for my dogs eye condition.
Jason listened to me and my frustration over past claims and Several phone calls not being applied to the deductible for my dogs eye condition. His voice was calm and he truly sounded like he wanted to help. He reviewed all of the claims and spoke to his supervisor. He then said that they would all now be applied to the deductible. I was so happy that someone finally acknowledged what I have been trying to convey. The only thing that would have been better is if they sent me an updated statement with the current deductible remaining on my dogs condition. I was beginning to think that Trupanion was not as fantastic as it had been when I signed up many years ago. But once Jason answered my call and looked into the situation, taking time by explaining the process. I felt much better thinking that they truly did care about their customers and their pets well being.
Insurer: Trupanion
By: Monica