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Several things… first the company does…
Several things… first the company does a descent job of reviewing records and making sure claims are consistent with the plan your pet has. However the process takes WAY TOO LONG. 4 weeks in my most recent case, and the case review time keeps getting longer and longer. I also really don’t appreciate the bait and switch type tactics that they employ after a year of insuring with them. They jack up rates substantially. Then they threaten you when you call to complain and / or cancel. I found the exact same policy through Pets Best at 20 percent less if I canceled and reenrolled my pet. They spent a good 20 minutes telling me how they wouldn’t cover preexisting conditions on the new policy. This hasn’t been a problem. I am curious how this will work out this year at renewal time.
Insurer: Pets Best
By: Chris M
Amanda Mello was very attentive and so…
Amanda Mello was very attentive and so easy to talk to! Thank you Amanda for a great customer service!
Insurer: Fetch
By: Glecy G.
Fantastic Experience!
I had a fabulous experience with the rep Rebecca from start to finish. She very clearly explained all my options, she reviewed comparisons with me, and was immediately accessible. She even texted me to follow up and was just really awesome to work with. I really appreciate that. Hopefully I won't have to call Prudent Pet soon to use the policy, but if I do, I am fully confident in their ability to help me and my precious dogs and cat.
Insurer: Prudent Pet
By: Andi Martin
Joshua Sabado answered my all questions…
Joshua Sabado answered my all questions clearly.
Insurer: Fetch Canada
By: Alev Serindag
Easy to navigate information
Easy to navigate information. Good prices and coverage
Insurer: Pumpkin
By: customer
I decided to make the switch to Spot…
I decided to make the switch to Spot pet insurance after my prior pet insurance didn't pay a dime back after 5 years. Spot has already reimbursed more in one year for our fur babies. The preventative costs that are covered was really the high point. Spot has been easy to work with and we have been happy thus far.
Insurer: Spot
By: Alicia
Easy application and claims process!
Easy application process for claims and quick reviews. Once claims process was completed, direct reimbursement to my checking account was quick and convenient. My only other comment would be that the reimbursed amount would have been more. Not sure how vet charges differ across the board to reflect final reimbursements.
Insurer: Spot
By: Gary Clement
The customer service is really helpful…
The customer service is really helpful and patient with my inquiries. I would continue to use Manypets due to the awesome service on the phone and quick response to the claims!
Insurer: ManyPets
By: Jiayi Li
The customer service is really helpful…
The customer service is really helpful and patient with my inquiries. I would continue to use Manypets due to the awesome service on the phone and quick response to the claims!
Insurer: ManyPets
By: Jiayi Li