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Pet parents across the U.S. and Canada have left over 207,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great customer service!
Great customer service!
Insurer: Prudent Pet
By: edraftcadgmail.com
I recommend to stay away from Figo
I purchased the policy with Figo for my healthy 3-months-old puppy; Included wellness benefits (preventative) in the coverage. a) Figo only covered a very limited amount for the vaccinations and wellness exam that I specifically chose to pay the premium for ($165 out of $548.84). b) When I took Charlie to be examined for a few skin issues that I thought could've been problematic (after the waiting period was over!!!), Figo found a way to not cover it because I told the doctor that they appeared 4-5 days ago, and 5 days was apparently prior to the end of the waiting period. The fact that I said 4-5 AND that I waited to take him to the vet AFTER the waiting period was over didn't matter, I guess. c) But the last drop was the denial of half of the charges for the diarrhea appointment. To deny the coverage for the test for parasites while the puppy is having such severe diarrhea is absurd! And the medication the vet prescribed was not "medicated" enough, it was too "natural" for Figo, so they didn’t cover it as well. I refuse to give my business to the insurance company that has no care for animals and only cares for their bottom line.
Insurer: Figo
By: Alina Labizon
Representative Daniel was super nice
Representative Daniel was super nice, knowledgeable and helpful. He answered all my questions.
Insurer: Nationwide
By: Laura
I love this insurance
I love this insurance. I’m glad I chose MetLife for my Finn.
Insurer: MetLife
By: Scorpionrockstar
Kia was very professional
Kia was very professional, answered all my questions and was very helpful In helping me select the right insurance coversge for our new puppy.
Insurer: Nationwide
By: Laury
Rebeca was very nice and very helpful
Rebeca was very nice and very helpful! She answered all of my questions and doubts.
Insurer: Prudent Pet
By: Jessica Venegas
Good coverage
Good coverage. Quick settlement.
Insurer: Spot
By: Tari Rienzo
User Friendly
Again, another user-friendly online process. Very helpful. Simple and quick. Would recommend to anyone.
Insurer: Embrace
By: Harvey Rocha
This is a total SCAM
This is a total SCAM. I filed 7 claims over the course of a year, and ALL of them were denied. I canceled the insurance and the confirmed that it was canceled and then continued charging my credit card. STAY AWAY! UPDATE: Now they are claiming they can't even find my account after it was open for more than one year. Don't believe their reply about 92% of claims being honored. SEVEN of mine were denied. SCAM
Insurer: Embrace
By: Regis
Absolutely Awesome.
Absolutely Awesome. I was so tickled when I go onto the system and it was so user friendly. I have two pups and they usually go to the vet together. It is refreshing to be able to submit claims for both of them at the same time rather than doing a separate one for each pup (and submitting the same invoices on top of that). This was user friendly and very easy to follow.
Insurer: Embrace
By: customer