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Customer service is excellent. Wellness program is just as it is presented. Refund checks are pronto and hassle-free.Highly recommended.

I insured with ASPCA because of the name and also being member of Aspca, the insurance company is misleading by using the name Aspca, it is the most worst company to insure with, when it comes to claims,it never got resolved, I ended up paying the whole balance. Highly recommend VPI, Petplan, I wish i had read reviews before signing up with ASPCA insurance, now I am with Petplan, very good.

I can't tell you how happy I am that we took out a Pets Best Plan. In the past 2 months alone, I have had to pay out over $7,000.00 for our pet, Toby. I would spend another, just because he is a joy to have around. And Pets Best, as usual, has handled everything very well.

I have been very pleased with the ASPCA Pet Insurance Plan. It is very nice to have something the help you out when accidents happen.

We had originally decided to get some sort of pet insurance after our dog, Riley died from an intestinal blockage and his surgery to try and remidy the issue (which didnt work) cost a good amount of money. We looked around at several pet insurances and decided on ASPCA's. We now have our two dogs, a dachshund and spaniel mix insured and it gives us great peace of mind that they will be covered should anything like what happened to our previous dog, happen to them. The insurance we pay each month for both dogs is reasonable and they recieve decent coverage. My dachshund is a puppy and gets into absolutely everything! She has had several claims this year and the insurance has already paid for itself! Would recommend this pet insurance to everyone who wants to keep their furry friends covered.

I have owned dogs all my life, but this is the first time I have ever purchased pet insurance. I think it is a good investment because my little Cavalier King Charles Spaniel has had his share of GI upsets and other minor health issues. The costs can mount up quickly, especially when xrays are involved, so having ASPCA insurance for him really has been worthwhile. It even covered a visit to an emergency veterinary clinic on the night before Thanksgiving when I discovered that he had an ear infection. Naturally I did not wait to find out whether this would be covered before taking him to be seen, but I was really happy to learn that it was!

do not buy this pet insurance, have a lab that injured his knee and needed surgery- they denied it and now i have to appeal to them and to an "independent" third party vet, that gets paid by whom??? yes, trupanion, how can this vet ever be impartial?- my dog has been at the same vet for over 11 years and not one problem ever with his leg!- full documented records and still they don't want to pay and they keep delaying the appeal process so i keep paying the premium! stay away!!

My husband and I have only been with Embrace Pet Insurance for a month, but so far, we are very happy with their customer service. Prior to our new Doberman puppy, we had a Miniature Schnauzer as a member of the family who had diabetes. We didn't have pet insurance with him, and we paid thousands of dollars to care for him. We decided that with our next dog, we would try pet insurance. My husband researched pet insurance companies for weeks (he was obsessed)! Embrace seemed like it had the best features, but what really sold us was the customer service. My husband called several companies before he joined Embrace and some either never answered the phone, or left him on hold or couldn't answer his questions, but not Embrace. They always answered quickly and were knowledgeable about what he was questioning. That's what won us as a customer; knowing someone would be there to answer the phone. Since we have joined, we have made 2 claims for puppy visits. I like how you receive an email confirming Embrace has received the claim and a subsequent email in less than a week that the claim is processed and the check is on its way. Just this morning I signed up for direct deposit into my checking account for reimbursement which will save me going to the bank to deposit a check, and save a little bit of trash (and the environment) with Embrace not having to mail me a check. I wish my own health insurance was this easy to deal with! Thank you Embrace for being a breath of fresh air giv

My 3 yo retriever grabbed a shish kabob with uncooked meat & swallowed it whole before he even landed back on the ground. The shish kabob sharp stick was 8 inches long & now in his stomach. Within 90 minutes, the stick was fished out of his stomach successfully under anesthesia late at night. Total bill $1800. AKC insurance sent me a check for $1300 within 10 days. Without any hassle. I would do a commercial for AKC's service: prompt & very reasonable reimbursement.

Embrace proactively and precisely communicated with me through each step of the claims process. The process itself was relatively painless and I never had to talk directly to a claims agent or explain any of the paperwork. I feel like we got a good deal on the insurance. We opted for the plan where we invested X dollars up front (can't remember how much) and then were reimbursed up to $400 in routine care coverage. The claim was processed quickly and I received my checks as expected. Thanks Embrace for being such a joy to do business with!