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Customer service always replied to me very quickly. They are courteous and extremely helpful! They do everything in their power to help expedite the claim. I was shocked at how fast I received my check!

I purchased Trupanion insurance for my 10 month old English Setter puppy Lucy a few months ago. I picked up the flyer at our vets office, checked out their information online and signed up right away. On February 11th I took my dog Lucy to the vets and she was diagnosed with Giardiasis. The vets office faxed the $984.88 bill direct to Trupanion and on February 12th I received an e-mail from Trupanion stating that they had received our claim, they verified information and gave us a phone number if we had any questions. I was very impressed.On February 18th I received a call asking if we were going to submit any more invoices or if they could process payment to us. It took less than 17 days for Trupanion to pay the claim and for me to receive it - unbelievable! I would and have referred Trupanion as a pet insurance company and I wish I would have know about them for my previous pets.

I purchased Trupanion insurance for my 10 month old English Setter puppy Lucy a few months ago. I picked up the flyer at our vets office, checked out their information online and signed up right away. On February 11th I took my dog Lucy to the vets and she was diagnosed with Giardiasis. The vets office faxed the $984.88 bill direct to Trupanion and on February 12th I received an e-mail from Trupanion stating that they had received our claim, they verified information and gave us a phone number if we had any questions. I was very impressed.On February 18th I received a call asking if we were going to submit any more invoices or if they could process payment to us. It took less than 17 days for Trupanion to pay the claim and for me to receive it - unbelievable! I would and have referred Trupanion as a pet insurance company and I wish I would have know about them for my previous pets.

Living on Social Security, it's hard to have the extra money for unplanned emergencies. Twice now, Trupanion has come thru for me and my dog, Grady. I am so grateful to my vet for recommending them when I first got my puppy and I'm eternally grateful to the crew at Trupanion for their prompt and caring response. Thank you just seem enough.

Living on Social Security, it's hard to have the extra money for unplanned emergencies. Twice now, Trupanion has come thru for me and my dog, Grady. I am so grateful to my vet for recommending them when I first got my puppy and I'm eternally grateful to the crew at Trupanion for their prompt and caring response. Thank you just seem enough.

AKC Pet Partners responed very quickly when my Australian Cattle Dog Preacher tore his ACL and required urgent TPLO surgery. I am extremely grateful for the quick and painless response since this was obviously sudden and unexpected. My only concern is learning that since one knee has now been fixed, we are facing the liklihood of his other knee going as well. AKC Pet Partners recently changed the policy and will only cover one knee. While I am very grateful, this reality is also making me concerned about my boy's future, and what we may be facing.

I would say that having pet insurance is a great thing because you never know when something may happen. My four year old Chihuahua/mutt mix began limping on both back legs. I was in such a panic. Was something wrong with his hips, his back, his joints.....the endless numbers of possible things ran through my head. With pet insurance, you have a better piece of mind on being able to handle the finacial burden that such an injury would bring. With the economy being so bad and I'm still looking for permanant work for the past year and a half,it was nice to have this to lean on. The only other thing that helped was having Care Credit also. Two things that work so very well together. Although the amount of money back on his yearly shots has been not very consistant, the processing of claims is very fast and the reimbursement on the soft tissue injury with x-rays and all, came back very quickly. It is one expense that I have, that hasn't even come near the chopping block to consider cutting.

I am very happy with the insurence so far. I like that they contact me by e mail to let me know that the claim is bring processed. It is soooooooo important to have pet insurence. The time I didnt get pet insurence, was the time that my dog was very sick and I paid for a long term illness for 8 years. He was the 10,000 dollar dog! I am glad to cover my dog with the ASPCA plan. i know if something were to happen, I can count on them to pay her bills.

Customer service is excellent. Wellness program is just as it is presented. Refund checks are pronto and hassle-free.Highly recommended.

I insured with ASPCA because of the name and also being member of Aspca, the insurance company is misleading by using the name Aspca, it is the most worst company to insure with, when it comes to claims,it never got resolved, I ended up paying the whole balance. Highly recommend VPI, Petplan, I wish i had read reviews before signing up with ASPCA insurance, now I am with Petplan, very good.