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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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A scam
I have insured multiple dogs over many years with pets best and not filed a claim for years. One claim now for an unprecedented issue and it is denied. What a scam! I have paid thousands, many thousands, of dollars into this company and they won’t reimburse. So sorry I ever recommended them to anybody. I won’t be doing so again.
Insurer: Pets Best
By: Brenda
Too long to process claims
They have taken over a month to handle simple wellness care claims. And now they are taking longer for my cats $400 illness claim. In these times I NEED my money back quickly. I pay this company $300+ a month, you would think in these times they'd prioritize the needs of their customers. My first claim went smoothly. I am very disappointed now.
Insurer: Pets Best
By: Rubi Herrera
Thank you so much Trupanion for being there for my PetI!
My beloved Pembroke Corgi started having issues earlier this year that required major surgery last week. I am delighted to say that Trupanion was there for me to offset a very expensive bill. Thanks again for the prompt response to the Veterinary office billing department. You are the best!!
Insurer: Trupanion
By: mARC
Best service from any company I have ever dealt with
Best service from any company I have ever dealt with
Insurer: Trupanion Canada
By: Daniel
Compassionate helpful service
Compassionate helpful service
Insurer: Trupanion Canada
By:
Excellent and friendly service
Excellent and friendly service
Insurer: Trupanion Canada
By: Bonnie
Should you purchase pet insurance?
Quick to respond. But insurance never covers costs of the appointment (which is always an expensive part of the invoice) and once they remove the deductible and then the 90% they cover, we typically get back less than 50% of what our billing costs were. Unsure whether insurance coverage is worth the monthly costs depending on individual pets health needs....
Insurer: Trupanion Canada
By: Jennifer
The only thing I've experienced so far is the customer service signing up and it was very good
The only thing I've experienced so far is the customer service signing up and it was very good
Insurer: Trupanion Canada
By: Nancy
The service is exceptional.
The service is exceptional. I've had no issues having claims paid, and excellent service from the customer reps with whom I've spoken. As a professional dog trainer, my dogs are both family members and part of my work life; Trupanion makes sure everyone is covered!
Insurer: Trupanion Canada
By:
Very friendly
The pet insurance specialist was very friendly and very knowledgeable and was very helpful! She is an asset for AKC Pet Insurance and I was great full to work with her in providing insurance for our puppy Cocker Spaniel. Regards, Kent Opal
Insurer: AKC
By: Kent