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I have been very lucky so far with my 7 year old cat because she is very healthy. I know that can change suddenly. I got ASPCA Pet Insurance a few years ago with the idea that if something costly came up for her care I wouldn't have to decide whether or not I could afford it. I live on a fixed income. I know ASPCA Pet Insurance will be there for me based on my experience in just sending in routine bills. They are always processed promptly.

After a sudden illness we took our 2-year-old dog to a well known emergency pet hospital. They treated her very well and kept us informed every step of the way. However, they had to conduct several test to determine and narrow down exactly what was wrong with her… at a time like that, you can’t pick-and-choose what tests you want and what you don’t if they are telling you what she needs, so we went along with the expertise of the hospital. At the end of a long day we had a groggy pup, and a bill that was over $900. Come to find out, she was suddenly affected by an ailment in which the immune system suddenly attacks the joint tissue in the extremities making it hard to walk and causes pain (there is a fancy medical term for it). Luckily a round of medication cured her, and now, in less than a month she is back to a playful, happy, pup. Embrace was so helpful. There is always a live person on the phone who is knowledgeable and ready to help. I believe they are in this business because they truly care about animals. When I went back to the vet to pick-up the dog’s medication I asked if he would fill out the Embrace claim form, which he did. I had my receipts and faxed it all in to Embrace. Embrace followed up with the hospital within days to request additional records. I received updated emails to inform me as to where my claim was in the process. I had a response regarding my expected refunds in less than two weeks, and Embrace had honored their policy in full. The

I have been very happy with my current coverage. I had originally had insurance with another carrier which covered a very minimum amount of limited services. I have a peace of mind now that if anything happens to Ginger who is 9 years old that I will have the means to help her remain healthy.

ASPCA pet insurance is well worth the premium. Claims are easy to submit and claim settling and payment are prompt.

I'm very happy with my PetsHealth insurance plan, the great service and prompt payment with ongoing communication. While I don't always use or need it, it is great to know it's there when something unexpected comes up. One question: Is there a place to go to see what you regard as a standard price for particular services, such as teeth cleaning, rattlesnake venom shots and boosters, etc.? Some vets in my area charge outrageously high prices and even if you pay 80 percent, I'd still get stuck with a bill higher than necessary. Or, if you disallow coverage over a certain price, then I'd really get stuck. I'd like to be able to look up what you regard as current and customary pricing for my region so I can pick vets wisely and, hopefully, along the way help keep costs down.

We got our pet insurance from trupanion for our two dogs. We have our pet insurance early this year (2011) and the only time we use our insurance is when both of our dog got ill. I sent them to the vet the first week I suspect they have kennel cough, so we don't have to pay too much for the vet bill although we have pet insurance. Right after they've been seen I mail the claim and the same week I received a notice from trupanion regarding about our claim being process.... (2months later) I call and ask to see how long it's going to take before we get our reimbursement.... they said they're waiting for the Vet to send the copy of the medical record. They called few times and left a message but they haven't recieve any feedback from our vet. which I doubt!... Our vet is easy to get a hold of and at one time we are out of town and needed the copy of our dogs medical record, they sent us right away... they mail and fax it to us to make sure we recieve the copy. After I hang up the phone with them, I call our vet and told them whats going on and what they told us is they never recieve a phone call nor notice from mail asking the copy of our pet's medical record. Called back trupanion and told them what happen on the phone. I ask them to double check the contact number and yah! they just figure our that they've been contacting the wrong place. I told trupanion, they have the copy of our vet bill and all the information they need regarding the information of our vet is just right th

I had to go into surgery almost the same time that my cat got sick and had to also go to the hospital, as well. My cat sitter had to take her back and forth to the Vet 4 times. It was traumatic. I didn't worry because I knew I had insurance from ASPCA.

Great company that does exactly what they say they would. Never had a problem with any claim, and my dog had cancer. With the help of Pets Best, we were able to extend his life

I have a jackabee who had a problem with her pancreas. She was very sick and took her to her vet., filed the paperwork and received reimbursement for part of her bill. Was pleased with the service I received.

I wasn't sure about signing up for pet insurance, but I decided to give it a try and see what the results would be when and if it became necessary to use it. It did become necessary, within a few months of getting the insurance, when my Malti-Poo Riley got sick, resulting in 3 separate trips to the vet. I submitted a claim for each visit, and was reimbursed a good portion of the cost of each. I am very pleased with ASPCA pet insurance - it offset the cost of treatment so that I could focus on giving Riley the care he needed to get better. I'm glad I made the decision to get this insurance!