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Pet parents across the U.S. and Canada have left over 216,554 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Good turnaround of claims.
Good turnaround of claims.
Insurer: MetLife
By: customer
The customer service is great.
The customer service is great.ALSO THE PROCESSING OF MY CLAIMS ARE GREAT TOO.
Insurer: MetLife
By: customer
Horrible service for a customer of7 yrs
Honestly I’ve been a customer since September 2018. Over the year of being a good customer, driving was great no tickets or accidents they brought up premiums by $30 then finally this month price went down $10. Yay finally!! October 30th I got the call my new car is in so I called sonnet to say I’m trading in my car on November 1/25 they went through my policy and to swap it the new monthly payments were almost triple the price🤦🏽♀️ I told them I want to cancel their employee put me on hold after being in the queue for over an hour, this guy I finally spent 20 minutes talking to about the situation, he tried to get me a better deal but wasn’t so I said I’ll cancel. Someone else did offer a better deal. I waited 5 minutes for the guy to come back, I heard the click to come back and he hung up! Wtf!! Now you think the Curtosy for a long term customer waiting to finish a cancellation the employee would call back! Nope nothing It was after 6 so now their closed so I had to wait till Friday after work and so I called around 5 stayed on que till 6:15ish and no one answered then the line went dead. Now their closed. I checked my emails still no cancellation email so today Monday nov3rd I called waited over an hour in queue and the guy has authority with management apparently said he couldn’t cancel my policy dating Nov 1/25, I told him about the guy and that I had called the Thursday cancelling etc and he requested proof I traded my car in nov1 I sent bill of sale which Kia made a mistake and dated oct31. I also sent him credit agreement showing my old car was traded in Nov 1st and vin etc and the guy said can’t except it I had KIA manager write a letter and still no! Honestly he was giving me the run around for nothing when he clearly sees in documentation that all information asked and requested to cancel for jov1st was there.. I’m sure he was just giving me a hard time because I said I didn’t want to stay with sonnet. I got an amazing quote only $60 more than what I was paying from another company so the guy was getting on my last nerve truly upset me I didn’t know what else to send I sent all documents even with personal info I got that I shouldn’t have had to send. Anyhow I was so upset I just cancelled from today’s date when respectfully he should have cancelled on November 1st since that’s what my proof shows and that it’s their employees fault not doing his job properly…. So disrespectful to a long term customer! I’m so upset I will not recommend sonnet to anyone!
Insurer: Sonnet
By: Tammy
Quick and easy filing and processing
Quick and easy filing and processing
Insurer: MetLife
By: Jorge Chapero
Very fast review of latest claim and…
Very fast review of latest claim and reimbursement.
Insurer: MetLife
By: customer
Easy to make a claim.
Easy to make a claim.
Insurer: MetLife
By: customer
I was told I would receive an email to…
I was told I would receive an email to request payments for claims to be direct deposit instead of mail. I have been promised and told this multiple times but still have not received the email. Please make this process simple. Otherwise, experience is ok.
Insurer: MetLife
By: Lisa Craft
The ease of using the app
The ease of using the app
Insurer: MetLife
By: customer
Just honest quick help.
Just honest quick help.
Insurer: MetLife
By: Dan Brewer