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Rapid processing. Clear statement accompanying payment check. Prompt and clear email advice re status of claim.

Rapid processing. Clear statement accompanying payment check. Prompt and clear email advice re status of claim.

So far i am really happy with Trupanion.I have not had any problems with refunds and usually we get the refunds quickly. Also, which is a plus, we are notified by email of the status of the claims.

So far i am really happy with Trupanion.I have not had any problems with refunds and usually we get the refunds quickly. Also, which is a plus, we are notified by email of the status of the claims.

Finding out my pet had diabetes was a bit overwhelming but having trupanion behind us has made it alot easier

Finding out my pet had diabetes was a bit overwhelming but having trupanion behind us has made it alot easier

I feel I was treated fair and just with my claim.

Within 24 hour, of the vet and the ER vet faxing the insurance forms to Trupanion, we received confirmation, payment and condolonces as our pet eventually died after surgery. In addition, within the same week a notification that Trupanion cancelled our policy and monthly premium and even refunded us the remainder of the month. Since our dog died they had these records and took the initiative. Incredible. We also received an authentic heartfelt condolence note. We had never used Trupanion before, and wasn't sure animal insurance was "worth" the premium but in one tragic emergency they were there emotionally and financially. Truly a customer focused insurance company.

Within 24 hour, of the vet and the ER vet faxing the insurance forms to Trupanion, we received confirmation, payment and condolonces as our pet eventually died after surgery. In addition, within the same week a notification that Trupanion cancelled our policy and monthly premium and even refunded us the remainder of the month. Since our dog died they had these records and took the initiative. Incredible. We also received an authentic heartfelt condolence note. We had never used Trupanion before, and wasn't sure animal insurance was "worth" the premium but in one tragic emergency they were there emotionally and financially. Truly a customer focused insurance company.

Very pleasant and good experience.