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Love it!
Super simple and easy to use, Healthy Paws is a life saver for our accident prone & racoon fighting pup.
Insurer: Healthy Paws
By: Matt
I am surprised that more of my bill was…
I am surprised that more of my bill was not covered.
Insurer: Spot
By: karen albaum
Life saving
These guys have been there thru out my dogs life. Huge help so grateful
Insurer: Embrace
By: helena
I have had Healthy Paw for my Boxer…
I have had Healthy Paw for my Boxer since he was a puppy. I watched it go up slightly each year and was okay with that. I had an auto payment connected to my credit card. I noticed that my payment went from $48.00 to 72.50 this month. I called up and spoke with customer service saying this has to be a mistake. I was told I should have received an email, which I did not letting me know why it went up. Then the person said well here is the reason why - Too many people have used the insurance, so we had to raise it (in 5.5 years I have never used it for my Boxer) and you know you dog is getting older. So the moral of the story is keep paying never use it and get your rate increased approx. 45% in one month and so far I have payed $4,070.00, never used the plan and I have to pay this much more each month. I will actively look for a new insurance since they don't value a steady customer who pays their bill and does not use the in a insurance frivolous manner. I would not recommend this insurance at this time, or maybe ever again unless this is changed.
Insurer: Healthy Paws
By: Connie Barnao Bolger
Took 2 months to get my claim taken…
Took 2 months to get my claim taken care of
Insurer: Prudent Pet
By: E k
I placed my submission in August
I placed my submission in August. It wasn't paid out until the very end of September and after I had to resubmit 3 times via email and finally call customer service. I spent over an hour waiting on the phone but the person I spoke with was much more helpful than the emails I had received regarding my submission. She was polite and quickly figured out what was wrong and how I could fix the submission. When I received my check, it covered less than half of the bill, despite going with a higher coverage that led me to believe nearly all of it would be covered when I read it.
Insurer: Pets Best
By: Georgette Meister
Claim denial resolved
We got a new German Shepherd puppy and immediately enrolled her in our Trupanion insurance policy within hours of bringing her home. Unfortunately we found out months later that our new girl was born with hip dysplasia and required a total hip replacement. This news was devastating to us but we made a decision to go ahead with the costly surgery under the impression that Trupanion would help to cover the costs. ( as they have always in the past for any eligible claims). Our surgeon sent Trupanion the quote for review and pre approval but the claim was denied on the basis of this being a pre existing condition that we were aware of prior to enrollment. This was just simply not the case. This claim denial added a lot of stress to an already difficult situation. After contacting Trupanion and discussing the situation with some very helpful people I was immediately sent a form and instructed to complete and submit it along with any documentation to support our objection to the claim denial. It took some time to gather required medical records, letters etc. but once all information was submitted and reviewed by Trupanion, they reversed their initial decision and rightfully reimbursed us with the eligible amount owing according to our policy. It is understood that insurance companies are subjected to a lot of fraudulent claims and have to scrutinize all claims to protect themselves. They made the right decision to reverse the initial denial in our situation. This is the only issue I have had with Trupanion in 10 years, recommend to enroll your pets with them.
Insurer: Trupanion
By: Jason
Trupanion is always there for me.
My 10 years old Shih Tzu has lots of health problems from the time he was 1 year old. Knee dislocation which surgery costs was $2500 not including after surgery care costs. He has frequent ears infection, cardiac condition, tracheal collapse, dry eyes. He needs several medications for life to keep his health issues under control. I am so glad that I made the right choice of getting my pet insurance through Trupanion When he was a puppy. Not a day have I regretted making my choice with Trupanion. They truly have taken this financial stresses off my shoulders throughout all these 10 years as we all know how veterinary bills can add up. Trupanion can always be trusted and reliable. They will not find any excuses to delay or denied any genuine claims. My claims took no more than 3-4 days to get reimbursed. Thanks to Trupanion, my “baby “ is able to continue seeking veterinary cares. I can reassure you getting pet insurance never a wrongful decision.
Insurer: Trupanion
By: Susanna