Find and read reviews with confidence

Review of claim was fast and efficient. The telephone help is extremely nice ad helpful.Yvonne owner of King charles Caveliers

We are animal lovers and have a houseful of pets. Last summer we found a lost/stray dog who we took in. I never found his people. Chauncey was a sick dog and after investing quite a bit of money into his health, a second cat of ours in a year was diagnosed as hyperthyroid and our vet bills were skyrocketing. Chauncey needed badly to have his teeth cleaned and had not been neutered. I honestly didn't know how we were going to pay for all of this. So, I started looking into insurance. Years ago our cats were covered by VPI and initially I was just going to go with them since they were the "devil known". But when I tried to make sense of how they determine benefit reimbursement amounts I wasn't very happy. After talking to several companies I pondered Pets Best the most. The fella I had talked to over the phone about the insurance and what may or may not be covered and what may or may not be considered pre-existing conditions was so helpful that in the end I decided to give Pets Best a try based on this conversation, and what the Wellness Plan offered. I signed Chauncey up for the insurance and figured I should wait awhile before scheduling the neuter and dental, but Pets Best called me the day the 14 day waiting period was over to let me know that the policy was active and that if I needed to have anything done with him, I could. In under a month of signing up he has had his dental and has been neutered. I just got my reimbursement today and out of $603 they reim

Jessie had a small lump removed and biopsied. The biopsy showed it was cancer. I had lost my job and was so scared I wouldnt be able to take care of the surgery. The insurance helped. I didnt get back as much as I hoped for, but any amount is better than none. My Jessie means more to me than anything!

Customer rep were thorough and polite. Answered all my questions quickly and were helpful.

Customer rep were thorough and polite. Answered all my questions quickly and were helpful.

Our two pomeranians have had embrace as their insurance provider for the past 3 years or now but boy are we regretting it. After faithfully paying out a considerable # of claims for us, Embrace has decided to CHANGE THE RULES in terms of their amount of reimbursement. Our two dogs need laser treatments for the continued ailments, and instead of providing us with full/almost full coverage (as they used to provide) of said laser treatments , they are now paying us a maximum of $50 (for a $200+ treatment). They have also decided that a recent injection (an antibiotic) for one of our dogs was "overpriced" by the Vet, and they refunded us $25 instead of the $150 the injection cost us. So ALL OF A SUDDEN, Embrace has switched what was their routine procedures/reimbursements with us, to their liking. We don't know what other provider we will switch to, but I can tell you from our experience Embrace is becoming more and more unethical. STAY AWAY from Embrace.

So far I have had a very fast turn around when processing the claim and processing the payment. Any questions that I have had, the person that I talked to was very efficient, helpful and pleasant. Also email follow up was very good. I don't have any complaints

So far I have had a very fast turn around when processing the claim and processing the payment. Any questions that I have had, the person that I talked to was very efficient, helpful and pleasant. Also email follow up was very good. I don't have any complaints

I was always very skeptical about pet insurance and thought it was a complete waste of money, but have been completely proven wrong based on the excellent experience I've had with Trupanion over the past few weeks. Our 11 month old German Shepherd became very ill and needed invasive emergency surgery on his intestines to correct an intussusception. It also required prescriptions, overnight stays, etc. As promised, Trupanion covered 90% of the costs and we received over $5000 back on the series of bills associated with his surgery. Trupanion was also extremely responsive – taking our calls on a Sunday evening with questions, sending emails with progress on our claim, and getting the check in the mail to us within a couple weeks. I would recommend (and have been!) Trupanion to any dog owner I know – they have saved us from considerable debt, provided a lot of peace of mind during a tough time, and enabled us to continue to spoil our dog rotten rather than pay his vet bills!

I was always very skeptical about pet insurance and thought it was a complete waste of money, but have been completely proven wrong based on the excellent experience I've had with Trupanion over the past few weeks. Our 11 month old German Shepherd became very ill and needed invasive emergency surgery on his intestines to correct an intussusception. It also required prescriptions, overnight stays, etc. As promised, Trupanion covered 90% of the costs and we received over $5000 back on the series of bills associated with his surgery. Trupanion was also extremely responsive – taking our calls on a Sunday evening with questions, sending emails with progress on our claim, and getting the check in the mail to us within a couple weeks. I would recommend (and have been!) Trupanion to any dog owner I know – they have saved us from considerable debt, provided a lot of peace of mind during a tough time, and enabled us to continue to spoil our dog rotten rather than pay his vet bills!